Customer Service Employee Relations

Daniela Leon C: 562-***-****

E: *************@*****.***

A: 7347 Comstock Ave.

Whittier, CA 90602

EXPERIENCE

Target Whittier, CA— Human Resources Expert

Nov 2019 - PRESENT

● Managed all HR-related tasks for 200+ team members, including payroll, schedules, benefits, and training.

● Work with executive leaders to recruit talent and skilled candidates that best fit stores business needs and process required terminations.

● Managed orientation and proper training by explaining policies, expectations, and store compliance for onboarding team members

● Maintain team members satisfaction through desire work hours

● Ensure compliance to federal and organizational policies Various Pop Up Clothing Retail Company

Hypeswype Cerritos,CA — Shift Lead

Sept 2018 - Jan 2019 (seasonal)

● Communicated with merchandise buyers regarding pricing and reviewed invoices to determine accurate pricing of merchandise.

● Engaged in inventory management procedures by checking store apparel on the sales floor as well as stock room to maintain organization.

● Provided excellent customer service by answering general questions regarding store merchandise in addition to addressing guest concerns in a timely manner

RichJoe Glendale,CA — Director of Operations

April 2018 - Sept 2018

● Planned and conducted weekly promotions by forecasting trend to drive sales.

● Coordinated the logistics of the purchasing of store apparel by contacting numerous buyers.

● Created a tracking system on Microsoft Excel to track store expenses and merchandise.

● Conducted interviews of potential candidates and coordinated the necessary procedures regarding the hiring process. Education

Cal State University-

Fullerton

Fullerton, CA - 2020

Bachelors of Arts: Business

Administration in

Management

ECornell-

Human Resources Certificate

Skills

● Employee Relations

● Benefits Administration

● Time management

● Multitasker

● Detail oriented

● Problem solver

● Customer Service

● Effective Communication

● Teamwork

● Innovative

Bilingual

● Fluent Spanish speaker

and writer

Proficient in Microsoft Office

● Outlook

● Word

● PowerPoint

● Excel

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