Customer Care Assistant Manager
Resume:
Nathaniel Wooley
Bedford, TX
*********.******@*****.***
Willing to relocate: Anywhere
Work Experience
SENIOR ASSOCIATE (MANAGER)
Legal Shield
January 2008 to Present
LEGAL SHIELD
Client Acquisition - Recruiting additional sales associates in order to increase your business and create residual revenue.
Team Management - Helping team members with any problems and assisting them in growing their business. This is done by creating goals, helping them to stay motivated, and providing them with the tools they need.
SENIOR STORE MANAGER/ SLEEP EXPERT
MATTRESS FIRM - Cedar Hill, TX
February 2015 to June 2022
Inventory Management - The store had two transfers a week and a quarterly inventory for which I was responsible.
Customer Care - This involved helping customers resolve their issues in a kind and professional way. That means complaints about product, which could include anything from damages to wrong size; delivery, which could involve helping to reschedule a customer delivery or any issues upon delivery; or setting up any type of return/exchange for the customer.
Administrative Duties - This included checking the store email for local and corporate issues, working on orders that need to be finalized finalized, and completing frequent training modules. Also, I made sure that the showroom floor was always neat, and the back rooms were clean. Training - This was a six-week training program that covered the company's selling process and operating system. I also helped train several full-time and part-time employees on sell tactics such as: closing techniques, overcoming objections, and more.
Traveling - As an Assistant Manager I was required to travel to other stores within the district if needed; which is about a 50-mile Radius.
Sales - For the past 7 years I have creatively and consistently increased sales and hit monthly budgets. In 2019 I helped increase store sales to 3.5 Million (120% increase year over year), by individually selling 1.1 Million. I've since wrote over a million 3 times and have received numerous awards for selling 100K in a single month. I was recently awarded Sleep Expert of the quarter, and I've received many other awards. In the past 2 years I've been #1 or #2 in a region of over 300 sales associates. Education
ACCOUNTING
ARKANSAS STATE UNIVERSITY
August 2002 to 2007
HIGH SCHOOL DIPLOMA
WATSON CHAPEL HIGH SCHOOL
August 1998 to May 2002
Skills
• LEADERSHIP SKILLS
• MULTITASKING
• PROBLEM SOLVING
• Sales (10+ years)
Additional Information
SKILLS
• Team building and leadership skills
• Problem Solving
• Creativity
• Multitasking
• Report Building
• Qualifying and Solution based selling
• Uncovering and overcoming objections
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