Customer Service Medical Billing
Resume:
Jennifer Hyson
Ocala, FL *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Donor Services Specialist
LifeSouth Community Blood Centers - Ocala, FL
September 2020 to April 2022
Greeted potential blood donors entering the blood mobile/facility Registered donors into the computer system
Double checking that all pertinent personal information is correct Interviewing the blood donor
Performing physicals to qualify them as a blood donor Treat Team Member
Rita's Italian Ice - Ocala, FL
September 2018 to September 2020
Welcomed customers as they entered the store while being friendly and making them feel happy to be there.
Explained our menu and the products we had to offer Offering samples and making the treats quickly and efficiently Ringing up the orders
Worked different shifts and how to open and close the store. Kept the store clean and stocked at all times.
Customer Service Representative
Time Inc - Ocala, FL
May 2017 to July 2018
Answered high volume phone calls and directed inquires to designated department
Properly addressed complaints and resolved customer service issues by providing friendly and professional customer service
Provided accurate and appropriate information to customers in regards to the company's products
Kept according documentation with customer's information to be addressed Customer Service Agent
Ansafone - Ocala, FL
April 2016 to March 2017
Answered customers' inquiries in accordance with specific guidelines and policies while following government rules and regulations without disclosing classified information regarding food stamp program
Acted as a liaison between clients and their case worker and communicated written information through e-mail
Information and Records Clerk
Manpower - Ocala, FL
September 2014 to January 2016
Conducted electronic filing, entered, and managed hundreds of records daily
Organized files and provided accurate input of personal information
Analyzed data for errors
Accurately entered information into various computer programs
Kept sensitive customer information and company information confidential Telemarketer
Ver-A-Fast - Ocala, FL
June 2011 to July 2014
Conducted surveys to comply with customers satisfaction and to drive company's success
• Effectively used the software to locate customers information and input personal data
• Successfully memorized various scripts
• Resolved customer complaints and handled difficult callers with patience and professionalism
• Conducted collections on customers' accounts and negotiated payment plans Education
No degree in Medical Assisting
Rasmussen College - Ocala, FL
September 2018 to September 2019
Associate in Medical Billing and Coding
Anthem College - Phoenix, AZ
August 2007 to September 2009
Skills
• ORGANIZATIONAL SKILLS, TIME MANAGEMENT (10+ years), EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS (10+ years), MICROSOFT OFFICE, Customer Service (10+ years), Call Center, CSR, Customer Care, Customer Support, Microsoft Office (10+ years), Typing 70 wpm (10+ years), Electronic Health Records (Less than 1 year)
• Proficient in Microsoft Office and familiar with programs such as Access and MediSoft
• Excellent verbal and written communication skills
• Ability to work in a fast paced environment and follow written and oral instructions
• Strong interpersonal skills and attention to detail
• Productive at building relationships with customers and co-workers
• Strong time management and organizational skills to meet established deadlines and goals
• Ability to handle stressful situations effectively and work well individually as well as collaborate in team environments
• Telemarketing
• Customer service
• Medical Records
• Medical Coding
• Medical Billing
• CPT coding
• Medical office experience
• ICD-10
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