Perfectionist, team player, leader, optimistic

Location:

East Massapequa, NY, 11762

Salary:

Negotiable

Posted:

May 31, 2022

Contact this candidate

Resume:

*** *** ***** ******

Danielle M. Laricchiuta

Massapequa Park, New York 11762

516-***-****

*******************@*****.***

Work Experience

Amazon DNY4; October 2018- August 2019

My position within the company is a warehouse associate. My main duties include taking part of our delivery process by stowing packages into different compartments and assigning each and everyone a bag that is then taken by our drivers and delivered to our most important aspect of the company, our customers!

I’m in charge of accessing a device powered by android, obtaining a scanner and scanning each box and package (they vary from 0.1 to 50 pounds), opening up a bag that is assigned a letter and number alphabetically by aisle, and finally scanning the bag; which then prompts the device to locate each package in the delivery process. There are many other positions within the warehouse, I’ve tried a few in the beginning including scanning packages but found my niche with stowing and have been doing so since November 2018.

Lastly, we are also responsible for maintaining our stow rate which is currently at 185 packages per hour.

NEMF; August 2017- September 2018

My position within the company entailed billing and light administrative work, I worked part-time in the evenings. My duties consisted of processing the batches of bills (our daily intake) as well as consolidating, included but not limited to Amazon, Zulily, Meijer, Perfumeworld, Estee Lauder, etc. I was also in charge of processing the previous days deliveries and inputting them into our Remtrans.

Lastly, I did the evenings close outs by adding all the previous days inventory into our Nemis software. Of course, there was some light administrative work as well.

Town of Hempstead; January 2015-April 2016

I was a Community Researcher for the town of Hempstead. My main duties included researching and compiling ordinance and compliance projects; tax invasions. I had to go out on the field, collect data and compose statistics. I oversaw the coordination of various projects.

I had to maintain my office and business vehicle. I had to work with my colleagues and of course represent the Town of Hempstead and the community in a positive manner.

Bethpage Federal Credit Union; September 2013-November 2014.

I was Bank Teller and a Sales Representative at the Melville branch. My main duty first and foremost was delivering outstanding service to members; who do both their personal and business banking with the credit union.

My daily tasks included handling cash transactions; deposits, withdrawals, loan payments and credit card payments. I also processed credit card advancements, handled checks with a significant value; put checks on various holds when instructed to do so by a supervisor, based on the member’s finances. As far as my duties as a representative goes, I obtained referrals for HELOC’s, mortgages, automobile, personal and credit card loans. The main outcome was to sell our various product; mostly including different loans and credit cards. I excelled within this department. I was responsible for properly verifying the members and adhering to upmost privacy when dealing with member transactions. I had to make sure the transactions went over well and efficiently, with each member leaving with a smile on their face.

I took part in an extensive, four-week training class at Bethpage Federal Credit Unions corporate headquarters in Bethpage, New York. The class focused on delivering excellent customer service and sales to our members; as well as different techniques. Previous work experience aside, I benefitted and learned significantly from this program.

Newsday Media Group; September 2012- September 2013.

Editorial Assistant for the Long Island Desk.

I assisted Newsday Media Group editors and reporters with any need they had. This position included answering the telephone and connecting to the proper inquiry, scheduling conference calls, and tracking down reporters when time was of the essence. This included during tight deadlines as I worked the night shift and weekends.

Additional duties this position entailed: Creating and “bring to life” the following days OFF-list, I also went through Newsday’s Explore LI events email, and decided which ones were good. I then printed and submitted to the internet managing editor. I put in photo assignments for our reporters when requested to do so, and imported MCT requests for the photo editors. I also did some light editing of the LI Desk and business reporter Beatnotes, and created a packet and distributed to all editors.

A&G Home Improvement. December 2010 until August 2012.

Sales/Customer Service Representative. Acted as the main liaison between customers and company.

My main responsibility within the company was to make cold-calls, gain the respect of potential clients and book appointments. Answered an abundance of technical and financial questions. Called customers during the delivery of services. Followed up with customers to ensure that the highest quality of service was delivered. I would also report my findings to the manager.

CSEA Local 830-Nassau Health Care Division. June 2007 April 2008.

Executive Secretary. Acted as the main assistant to the President in all areas of Local 830 union business.

Prepared the day’s schedule and projects for the Presidents. Kept pertinent files and records for use by President and his senior staff. Directed the workflow of the office communicating with various assistants and managers who reported to the President. Insured that all policies and directives made by the president where followed through by subordinates. Gave the President a concise agenda for the next work day.

Sweet Tots Creative Childcare. November 2006 until June 2007.

Teacher Assistant and Infant Caregiver. Assist the Teacher in her daily duties. Worked with teacher to set up the day’s curriculum and schedule. Assisted teacher in making certain all children were safe and well guarded at all times. Helped organize feedings, playtime and cleaning of all children.

Island Equity Mortgage. July 2005 until May 2006.

Sales Representative. Spoke to potential customers to start the mortgage process for them. Originated hundreds of mortgage applications for loan officers to follow up.

Education

Penn Foster University- Pennsylvania (online)

oAdministrative Assistant

Nassau Community College – Garden City, New York

oReal Estate Certification. Seventy Five hour course. Successfully completed and certified.

Barbizon School of Acting.-16 Penn Plaza # 1205 New York, NY 10001

oSuccessfully completed five month professional acting course.

Massapequa High School-4925 Merrick Road, Massapequa New York, 11758

oGraduated New York State Regents degree.

Achievements/Awards

I received a ten on my net score when rated by a member of the Bethpage Federal Credit Union.

While working for A&G Home Improvement, I won the “Customer Service” award for outstanding contributions to customer service.

Recipient of a few other member service awards while working at Bethpage Federal Credit Union.

While working for Island Equity Mortgage, I was the top earner and lead all salespersons in loan originations.

Skills

I have acquired various computer skills and have learned to adapt well to new programs.

PC proficient; Hardware includes: Hard drives, printers, scanners, fax/modems, and CD-ROMs.

Advanced in MS office suite (word, excel, outlook, access) and windows systems.

Keyboarding skills of 90 wpm.

2 1/2 + years of increasingly responsible experience at various customer service levels.

Outstanding follow-up skills, goal-driven.

Always seeks to find a solution to the problem.

My main asset is me. When I believe in a service or product I find that I excel at selling those services and products. My style is unique because instead of the usual hard sell approach I believe in gaining the trust of the member/customer.

Amazing service skills. I am very personable and take pride in having each member leave with a smile!

REFERENCES:

Mr. Scot Mulholland-1st V.P. Civil Service NUMC

65 Prairie Lane Levittown, New York 11710

516-***-****

Relationship: Former employer

Ms. Lynne Kramer- Treasurer NUMC

70 Beech Road

Massapequa, New York 11758

516-***-****

Relationship: Former employer

Mr. Kenneth Attison