Freelance Writer Service Representative
Resume:
Julie L Kline
West Branch, IA **358
********@***.***
WORK HISTORY:
●TMone-Iowa City, IA
Inside Sales Representative
Customer service Representative
August 2016 to November 2021 and Aug 2009 to May 2010
Helped resolve customer issues
Worked phone campaigns to sell products to perspective customers
Dispatched tow trucks to motorists in need.
Vangent Inc.-Coralville, IA
Information Specialist 3
Jan 2001 to Jun 2009
Worked as a customer service representative taking incoming calls.
Used multiple databases to research regulations and concerns.
Helped process and check paperwork going to higher offices.
Helped track call statistics and attendance.
Trained new employees.
EDUCATION
Kirkwood Community College-Iowa City, IA
Aug 2011 to Dec 2012
Graduated with AA in Liberal Arts in December 2012
Dean’s List for Fall 2011, Spring 2012 and Fall 2012
Iowa State University-Ames, IA
Aug 1990 to May 1996
Completed equivalent of 3 1/2 years toward B.A. in Journalism and political Science
West Branch High School- West Branch, IA
Aug 1986 to May 1990
FREELANCE AND VOLUNTEER POSITIONS
Cedar Valley Divide
Student Editor
Aug 2011 to May 2012
Worked on the selection of pieces for Kirkwood Literary Magazine.
Assisted with the layout of selections
Assisted with publicity and distribution of finished magazine
Had poem selected for the publication.
(Cedar Rapids) Gazette-Cedar Rapids, IA
News Correspondent
Jul 1998 to Mar 2003
Worked as freelance writer covering events around West Branch.
ADDITIONAL SKILLS AND CERTIFICATIONS
National Career Readiness Certification Gold Level
Proficient with Outlook, Microsoft Word, WordPerfect and Excel programs.
Some spanish proficiency
MEMBERSHIPS:
American Legion Auxiliary
Local unit president 2004-2012
Cedar County Present 2004-5
District Vice-President-2008-9, 2021-present
District Newletter Editor- 2001-2002, 2012-2013
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