Julie L Kline

*** ****** ****

West Branch, IA **358

319-***-****

adq8zl@r.postjobfree.com

WORK HISTORY:

●TMone-Iowa City, IA

Inside Sales Representative

Customer service Representative

August 2016 to November 2021 and Aug 2009 to May 2010

Helped resolve customer issues

Worked phone campaigns to sell products to perspective customers

Dispatched tow trucks to motorists in need.

Vangent Inc.-Coralville, IA

Information Specialist 3

Jan 2001 to Jun 2009

Worked as a customer service representative taking incoming calls.

Used multiple databases to research regulations and concerns.

Helped process and check paperwork going to higher offices.

Helped track call statistics and attendance.

Trained new employees.

EDUCATION

Kirkwood Community College-Iowa City, IA

Aug 2011 to Dec 2012

Graduated with AA in Liberal Arts in December 2012

Dean’s List for Fall 2011, Spring 2012 and Fall 2012

Iowa State University-Ames, IA

Aug 1990 to May 1996

Completed equivalent of 3 1/2 years toward B.A. in Journalism and political Science

West Branch High School- West Branch, IA

Aug 1986 to May 1990

FREELANCE AND VOLUNTEER POSITIONS

Cedar Valley Divide

Student Editor

Aug 2011 to May 2012

Worked on the selection of pieces for Kirkwood Literary Magazine.

Assisted with the layout of selections

Assisted with publicity and distribution of finished magazine

Had poem selected for the publication.

(Cedar Rapids) Gazette-Cedar Rapids, IA

News Correspondent

Jul 1998 to Mar 2003

Worked as freelance writer covering events around West Branch.

ADDITIONAL SKILLS AND CERTIFICATIONS

National Career Readiness Certification Gold Level

Proficient with Outlook, Microsoft Word, WordPerfect and Excel programs.

Some spanish proficiency

MEMBERSHIPS:

American Legion Auxiliary

Local unit president 2004-2012

Cedar County Present 2004-5

District Vice-President-2008-9, 2021-present

District Newletter Editor- 2001-2002, 2012-2013

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