Customer Service Medical Biller
Resume:
WORK EXPERIENCE
Kashat Pharmacy – Sterling Heights, MI April 2004-Present
Lead Pharmacy Tech/ Medical Biller/ Team Lead
o Assist Pharmacist in filling an average of 400+
prescriptions per day
o Build trusting relationships with all customers, medication reminders, refill reminders, insurance, and contact information updates with patient confidentiality o Implement and continuously improve systems to ensure all prescriptions and accurately and properly billed o Train and assist co-workers with HBS Rx Pharmacy Systems
o Assist Pharmacist with patient medication therapy management
o Investigate and quickly resolve patient billing and insurance concerns
o Answer questions and troubleshoot medication issues over the phone and in-person
o Deliver accurate products to patients by auditing every prescription before it is packaged and delivered to patient
o Facilitate communication between the patient and insurance companies, doctors, nurses, and labs
o Count, measure, and compound prescriptions, applying labels and verifying accuracy with Pharmacist prior to dispensing
o Maintain medication inventory of all medications; proper stocking of medication to ensure no errors and provide 100% stock availability
o Perform insurance and billing procedures to ensure a successful customer experience
o Verify patient insurance information and process claims o Properly document and dispose expired products
CVS/Pharmacy – Southfield, MI April 2000- July 2013 Pharmacy Technician
o Worked patient consultant desk and demonstrated
excellent customer service skills over the phone and in- person
o Processed and filled prescriptions accurately in a fast- paced environment
o Assisted in contacting doctors and nurses to get clarification on problem prescriptions
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**********@*****.***
West Bloomfield, MI
Rasha Tobia
PROFESSIONAL SUMMARY
Passionate and motivated professional eager
to obtain a position where I can apply my
reliable and adaptable skills and knowledge,
to contribute to handling multiple
responsibilities, to ultimately add to the
success of the company.
EDUCATION
Walsh College
o Bachelor’s in Business Administration
(2011)
o Dean’s List
SKILLS
o Fluent in verbal and written Arabic
o Proficient in Microsoft Word and Excel
o Ability to handle multiple complex and
competing priorities, and adapt in a
flexible and fast paced environment
o Strong analytical and problem-solving
skills
o Conflict management
o Professional demeanor
o Strong communication and people skills
o Ability to work strongly both
independently, and with a team
o Precise time management skills
o Driven to provide excellent customer
service skills, regardless of the
circumstance
References Available Upon Request
Contact this candidate