Patient Service Office Manager

VANESSA MALVAEZ

**** * ******* *** ******* IL *0629

Tel: 847-***-**** Email: ****************@*****.***

SUMMARY

Ready to join a team to motivate, assist and encourage. am currently looking for a full-time position in

an environment that offers opportunity for growth and benefits for my family. am a hardworking

individual with attention to detail.

+ Fluent English/Spanish

+ Personable and team oriented

+ Ability to diffuse situations

+ Able to communicate clearly

EXPERIENCE

Office Manager — American MRI — CHICAGO, IL

09/2017 to 04/2020

Responsible for the daily clinical and non-clinical operations of the office

Provided superior patient service demonstrating responsiveness and sensitivity to patient needs

with urgency to resolve any patient dissatisfaction in accordance with patient needs, company

policies and procedures, government regulations and dental board standards.

Checked in and checks out patients, ensuring completion of documentation.

Entered and maintains physician and Tech schedules, including loading each month template and

coordinating provider schedule changes as they arise

Maintained test result log, ensuring all patients receive results in a timely manner.

Answered phones and directs calls.

Registered patients or updates existing account information.

Scheduled appointments for patients.

Coordinated patient correspondence; maintains up-to-date, accurate patient electronic charts.

Communicated with other departments regarding physician schedule changes and issues

pertaining to patient care.

Child Care Worker — Flores Daycare —- CHICAGO, IL

01/2013 to 03/2017

Observe and monitor children's play activities.

Keep records on individual children, including daily observations and information about activities,

meals served, and medications administered.

Instruct children in health and personal habits such as eating, resting, and toilet habits.

Read to children, and teach them simple painting, drawing, handicrafts, and songs.

Organize and participate in recreational activities, such as games.

Assist in preparing food for children and serve meals and refreshments to children and regulate

rest periods.

Organize and toys and materials to ensure order in activity areas..

Dress children and change diapers.

Help children with homework and school work.

Perform housekeeping duties such as laundry, cleaning, dishwashing, and changing of linens.

Accompany children to and from school, on outings, and to medical appointments.

EDUCATION AND OTHER SKILLS

High School Diploma, Hubbard High School, Chicago, IL

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