Blue Mountain Customer Service

Robert Lambert

*** ****** **** ****, ** ***** Cell: 662-***-**** ****************@*********.***

Professional, experienced business expert with the capacity to adjust in a fast-changing environment

Possesses strong interpersonal skills

Ability to handle training programs & manage staff teams

Operations, & finance management abilities

Enjoys the challenges of strategic and tactical elements

Exceptional community and leadership skills

Bachelor of Business Administration

Owner of 2 successful businesses

10+ years’ experience in Business Management

10+ years’ experience in firefighting

5+ years’ experience in medical management

15 years’ experience in maintenance/facility management

10+ years’ experience in supervisory roles

Impeccable problem solver

Capable of adapting to varying work environments

Solid collaboration skills

Strong work ethic

Immaculate time management ability

Critical thinker

Adept at handling pressure

Innate leadership ability

Strong decision-making skills

Experience with negotiation, networking, and customer service

Experienced in conflict resolution

Significant customer service and business etiquette experience

Meticulous in organization and project planning

Expertise

Administration

Staff development

Operation Management

Regulatory Compliance

Relationship maintenance

Hiring/Training

Inventory Control Management

Strategic Management

Budget Management

Business Management

Conflict Management

Delegation

Interpretation of Financial Data

Interpretation of Legal Statutes Relevant to Business

Potential Process Improvements

Understanding and Creating Financial Reports

Professional Experience

2021-Present Cushman & Wakefield

Director of Maintenance Corinth, MS

Budgeting and finance

Coordinate Work orders

Managing Vendors(negotiations)

Computer maintenance scheduling

360 and SAP

Asset assessment

Supervisor over janitorial

Ordering

Scheduling

Managing fire system

oHvac

oCooling towers

oDock locks

oRoof maintenance

oBuilding and grounds

oElectrical systems

2017-Present Tishomingo Manor

Director of Maintenance Iuka, MS

Hired to renovate/upgrade buildings; maintains contract-laborer employment for as-needed maintenance

Completed renovation maintenance and structural repair to buildings

Performed underground plumbing repair to waterlines and drainage

Executed upgrades to 3-phase wiring, including rewiring existing resident rooms and light fixtures

Performed maintenance and overall installation of backup generator

Installed industrial instant natural hot water heaters

Removed and reconstructed structural support walls to add office space

Assured that the facility complied with Federal, State, and local regulatory guidance. resulting in “No Tags” (First time)(Life Safety Book)

Implemented client and vendor relationships resulting in a decrease of outside costs by 75%

Conducted meetings with other department heads to ensure seamless operation of activities

Facilitated drills: Fire & Evacuation, Weather, Hazmat, LEPC & Fire Department drills

Professional Experience Continued...

2015-Present Unconditional Care, LLC

Owner Iuka, MS

Owner of adult sitting service for elderly clients or patients recovering from surgery

Handles all aspects of business operations

Responsible for the management and oversight of all personnel, including safety requirements

Provides oversight of budget, accounts receivable and payable

Maintains compliance with Medicare and other Federal and commercial insurance programs

2002-Present Yards R Us

Owner Iuka, MS

Owner of a landscaping business that provides full landscaping services and industrial maintenance services

Handles all aspects of business operations

Landscape services include servicing and maintaining heaving equipment such as backhoe (overhaul of engine, rebuild transmission and shuttle, repacking, and rebuilding of all hydraulic cylinders)

2002 – Present City of Iuka & Corinth Fire Department

Firefighter/EMT Iuka & Corinth, MS

Performs PRN as-needed firefighter duties

Responds to fire and EMT calls in city limits

Officer Training Certified

Certified in Hazmat I & II, Confined Space, Driver Operator, EMT-B, Professional Driver, Rope Rescue I & II

CPR/First Aid Certified

FEMA Certified (Incident Management, National Response plan, Training and Responding)

Performed routine walk-throughs at area manufacturing plants

Worked at all 4 stations and maintains a working relationship with both departments

1995-2002 Bauhaus Furniture Group

Department Manager Saltillo, MS

Oversaw the functions and productivity of company

Recruited and dismissed staff

Establishing and maintained strategic departmental goals

Managed departmental budget

Education/Training

2020, Blue Mountain College, Blue Mountain, MS

oBachelor of Science: Business Administration & Management

CMMS (Computerized Maintenance Management) training/ experience

2013, State Fire Academy, Pearl MS

oCertificate in Fire Service Instructor

2011, State Fire Academy, Pearl MS

oCertificate in Confined Space Rescue Tech

2007, State Fire Academy, Pearl MS

oCertificate in Hazardous Materials Management & Waste

oCertificate in Hazardous material for first responders

oCertificate in Driver/Operator NFPA 1002: Pumper Apparatus

oCertificate in Structural Fire Attack

oCertificate in Rope Rescue I & II

2003, Northeast Community College, Booneville, MS

oCertification in EMT Basic

2003, Corinth Fire Academy, Corinth MS

oCertification in Firefighter

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