PROFILE SUMMARY: I am a highly motivated individual that is committed to excellence with over 39+ years of customer service, administrative and office support experience demonstrating the ability to work independently and as a team, assisting others in facilitating tasks fostering office operations, thriving in environments requiring flexibility and multitasking.

EDUCATION

Bachelor of Science, Political Science & Bachelor of Arts, English

oTuskegee University, Tuskegee, AL

SKILLS SUMMARY

Strong pc usage skills including: MS Word, MS Excel, MS Outlook (Internet and Email), CAD System, Intergraph, Orbacom TDM 150CRT Console System, FoxPro, Windows.NT, Various Phone Systems, FACS (Both Versions)

Using knowledge of company products and services for sales and marketing and surveys

Procuring payments, handling third party collections, and accounts management

Scheduling appointments and maintaining service calendars

Resolving customer service problems using analytical thinking skills, sound judgment, creativity, and persuasive language

Strong oral and written communication skills, adept at giving accurate and detail information to visitors and callers, gathering, relaying, and interpreting information, entering data, and preparing reports.

Observant and detail oriented useful in negotiating with clients and working with a diverse community in a public safety capacity.

Thorough understanding of monitoring visitors’ access, monitoring guest books, and issuing passes.

PROFESSIONAL EXPERIENCE

LAZ Parking, Full time Event Supervisor, October 21st-Present

Special Event Staff/Parking Attendant

Part time Event Supervisor

US Department of Commerce, US Census Bureau, July 2020-October 2020

Supervised 15 or more employees which included training, evaluations, and approving time.

Guidance/Discipline

Assisted employees in the field at various locations.

Covenant Services Inc., Family Support Worker and Outreach Specialist, October 2017-June 2020

Subcontractor-Department of Human Resources

Supervised Visits

Various Reports

Behavioral Aide/Sitter Services

JPS/Arise Virtual Solutions, Various Programs, Call Center in my home, September 2017-Present.

Customer Service

Inbound Calls

Quality Assurance/HR Specialist

USO Upscale Security Office, G4 Solutions at St. Vincent’s Hospital, May 2016-Feb 2017

Secured premises and personnel by patrolling property.

Monitored surveillance equipment.

Inspecting buildings, equipment, and access points

Permitted and denied entry.

Obtained help by sounding alarms.

Independent Insurance Agent, 2011-Present.

Insurance Representative, State Farm Insurance Company, Birmingham, AL, Mar 2007-Sept 2011

Bank certified

Licenses in P&C and Life and Health

Discussed policies and services with existing clients.

Markets and promotes goods and services to potential clients.

Processes payments and initiates procedures for claims

Selects P&C/Life and Health Agreement

Notary Public

Psych Tech, Southern Oaks Youth Center/The Bridge, Birmingham, AL, Jun 2007-Aug 2008

Ensured the safety of residents by monitoring and reporting behavioral patterns.

Promoted the development of interpersonal skills, decision-making, and healthy lifestyle tactics.

Made sure each resident successfully completed their treatment plan.

Updated records on patient progress and reported concerns to appropriate designee.

Third Party Collector, Compliance Officer, Business License Cross Check Administrator

PRA Government Services DBA AlaTax, Oct 2005-Mar 2007

Facilitated collections on delinquent accounts.

Assisted taxpayers with sales tax forms.

Gave out applications and fax number to Home Office in VA

Maintained confidential files.

Ordered and delivered audits.

Called businesses to make sure they purchased required business licenses.

Third Party Collector, Amsher Receivables Management, Birmingham, AL, Jul 2004-Oct 2005

Called clients to resolve large and small balances.

Used strong negotiation skills to resolve payment problems.

Updated client accounts.

Facilitated collections in a call center setting.

Public Safety Dispatcher II, City of Homewood, AL, Oct 1991-Sept 2003

Answered phones police/fire emergency and nonemergency.

Entered warrants through NCIC.

Dispatched police, fire, and 911

Completed supplemental police reports.

Monitored the jail and surrounding areas.

Used knowledge of area to provide guidance to staff and community members.

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