Office Manager Resource
Resume:
Mary Lee Pappagallo
*****************@*****.***
PROFILE:
Dedicated Business Office Manager with commitment to excellence and outstanding track record of success in Management of every phase in the Business Office. Over 20 years’ experience of all business functions and responsibilities for ensuring policy and procedure compliance in all related areas. Strong verbal skills to create trusting relations with clients and families, along with Administrators and Corporate Personnel.
Business Office Manager
Human Resource Manager
Payroll Bookkeeper
Accounts Payable Bookkeeper
Accounts Receivable Bookkeeper
Workers Compensation Officer/Osha Log
PROFESSIONAL EXPERIENCE:
Vanderman Place, Willimantic, CT & Norwich Rehab, Norwich, CT 2019-2021
Payroll/HR Manager … 2 facilities
Managed and maintained all tracking of COVID-19 cases
Managed and maintained all tracking of COVID-19 vaccinations
Managed recruitment and selection process of new hires
Interviewed and screened qualified candidates, reference/background checks
Orientated new employees to make sure company policies and benefits are reviewed
Tracked and maintained yearly licenses for all licensed employees
Conducted all phases of open enrollment of yearly benefits, set meetings to ensure all employees were educated on benefit package, tracking of benefit forms
Processed weekly payroll per policies and procedures for 200+ employees
Processed and kept track of all time off requests along with earn time
Tracked all FMLA – maintained files according to state regulations
Co-chairperson of company safety committee
In serviced new rules and regulations pertaining to safety compliance
Reported all Workers Compensation claims to Ins Company – tracked injury patterns
Recorded and maintained OSHA 300 Log
Griswold Board of Education, Griswold, CT
Payroll Clerk (Temporary through Accountemps) 2019
Processed Payroll for 500+ union and nonunion employees
Processed Payroll deductions and state and federal taxes
Responsible for Open Enrollment for all nonunion employees
Community Health Center, Middletown, CT 2018
Payroll Specialist (Temporary through Accountemps)
Process Payroll for 800+ employees
Process multistate payroll
Payroll cost analysis
Responsible for confidential information
Process all deductions along with garnishments
Maintain company email site for all payroll questions
Orchard Grove Rehab Center, Uncasville, CT 2015-2017
Payroll/HR Manager
Managed recruitment and selection process of new hires
Interviewed and screened qualified candidates, reference/background checks
Orientate new employees make sure company policies and benefits are reviewed
Work with Supervisors to evaluate hire performance
Set up and maintained confidential employee files
Tracked and maintained yearly licenses for all licensed employees
Conducted all phases of open enrollment of yearly benefits, set meetings to ensure all employees are educated on benefit package, tracking of completion of benefit forms
Processed weekly payroll per policies and procedures for 200+ employees
Processed and kept track of all time off requests along with earned time
Tracked all employee FMLA – maintained files according to state regulations
Co-chairperson of company safety committee
In services new rules and regulations pertaining to safety compliance
Reported all Workers Compensation claims to Ins Company – tracked injury patterns
Recorded and Maintained OSHA 300 Log
Davis Place Rehab Facility, Danielson, CT 2014-2015
Business Office Manager
Inputted all Census information in PCC on a daily basis
Met with all new admissions (residents or family) to explain financial obligation
Posted ancillaries, cash, adjustment and refunds
Managed resident trust funds & confidential files, ensured compliance with all regulations
Maintained private spend down worksheets, facilitated completion of Medicaid applications
Managed all month-end processes to ensure balancing of daily census and cash postings
Provided aging reports on monthly basis for Administrator – prepared and ran A/R meetings
Maintained collection activity; recommended/prepared accounts for outside collections
Coordinated documentation for internal and external audits
Harrington Court Rehab Center, Colchester, CT 2000-2013
Business Office Manager/Human Resource Manager/Payroll
Processed weekly payroll per policies and procedure for 250+ employees
Processed and kept track of all time off requests along with earned time
Maintained all payroll reports
Preparation/submission of all payable invoices for each department including expense reports
Resolved payable issues; vendor inquiries and disputes
Co-Chairperson of company safety committee
In serviced new rules and regulations pertaining to safety compliance
Reported all Workers Compensation claims to Insurance Company – tracked all injury patterns
Recorded and maintained OSHA 300 Log
Set up and maintained confidential employees
Conducted all phases of open enrollment of benefits, tracking of completion to ensure all employees are educated on benefit package
Tracked all employee FMLA – maintained files according to state regulation
Inputted all census information in PCC on a daily basis
Met with all new admissions (residents or family) to explain financial obligation
Set up new admission files to ensure completeness and accuracy
Posted ancillaries, cash, adjustments and refunds
Managed resident trust funds & confidential files, ensure compliance with all regulations
Maintained private spend down worksheets, facilitated completion of Medicaid applications
Managed all month end process to ensure balancing of daily census and cash posting
Provided past due aging on monthly basis to Administrator – prepared and ran A/R meetings
Maintained collection activity, recommended/prepared accounts for outside collections
Coordinated documentation for internal and external audits
EDUCATION:
Albertus Magnus College, New Haven CT
Associates of Business
Bachelor – not completed
Huntington Institute, Norwich, CT
Medical Records Certification
Norwich Free Academy, Norwich CT
Business Degree
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