Front Desk Tacoma

Monett Gibson

Lakewood, WA *****

*********@*****.***

+1-253-***-****

Willing to relocate: Anywhere

Work Experience

Collections Representative

Internal Revenue Service ACS - Seattle, WA

January 2011 to December 2016

Answering incoming calls from taxpayer citizens whose accounts are in collections with the government. Explaining the problem and the correct actions to prevent collections in the future Assigning a remedy to help prevent reoccurance.

Correct input of agreement onto main system.

Issuance of confirmation letter of agreement between the Service and the citizen. Education

Bachelor's degree in Liberal Arts & Sciences

The Evergreen State College - Tacoma, WA

June 2007 to June 2010

Masters Degree in Business Administration

The University of Phoenix - Tacoma, WA

April 2005 to April 2007

Skills

• Computer Skills (10+ years)

• Cold Calling

• Computer Operation

• Accounts Receivable

• Microsoft Excel

• Account Management

• Front Desk

• Research

• Microsoft Powerpoint

• Communication Skills

• Databases

Languages

• Spanish - Beginner

Military Service

Branch: WA State National Guard

Service Country: United States

Rank: E-04

June 1999 to June 2001

SPC E-04

Commendations:

Army Achievement Medal

Army Commendation Medal

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