Customer Service Registration Representative
Resume:
DEDICATED TEAM WORKER
Nicorya Akins(********@*****.***)
Overland Park, KS 66213
OBJECTIVE:
A very dedicated, dependable & responsible individual. Seeking to work in a rewarding team environment, where I may utilize and enhance my excellent skills of customer service.
EDUCATION:
Washington High School Aug. 2009 – May 2012
Kansas City Kansas Community College Aug. 2012 – Jan. 2014
Rasmussen College: Aug. 2019- Dec. 2020
EXPERIENCE:
Company: Beauty Secrets Beauty Supply [02/2013 - Present]
Title: Customer Service Representative
Assist customer with research of beauty supplies.
Greet and Service customer needs
Cashier
Provide customers with detailed information on hair product
Shipping and receiving, stocking
Purchasing and ordering of hair supply and product.
Company: Magic Kitchen [02/2021 - Present]
Title: Customer Service Specialist
Receives incoming calls from Medicaid Recipients placing orders for frozen meal benefits.
Verify Medicaid benefits with the state.
Data Entry of meal orders into database for shipment.
Proof reading and tracking of shipments for accuracy of deliver.
Company: Valley Hope [06/2020 – 02/2021]
Title: Patient Access Specialist
Receives incoming inquiry calls and conducts an initial intake screening to establish viability for services and refers prospective patients to appropriate level of care.
Assists Patient Access department with receiving or making follow up calls in a timely manner to admission to care. Documents all follow up attempts as directed.
Performs insurance benefit verification process as directed.
Serves as patient liaison and liaison to the facility by providing accurate completed interviews of patient needs and making appropriate referrals
Company: University of Kansas Health System [12/2019 – 06/2020]
Title: Patient Registration Representative
Monitors schedule on daily basis for patients arriving for the day, if applicable.
Obtains identification to assure accuracy of demographic and insurance information. Enters information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number employer, guarantor and correct medical record number.
Greets patients and/or relative. Interviews and obtains or rechecks pertinent information. As required, collects co-pay or deposits as appropriate for service being rendered. Responsible to balance cash drawer as a part of end of day process.
Provide coverage as requested in all areas of registration following established guidelines. Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents.
Company: United Health Care [12/2018 – 12/2019]
Title: Insurance Verification Representative
Providing input to policies, systems, methods and procedures for the effective management and control of the premium billing function.
ICD-9 coding
Denial and Insurance follow-up management
Answering questions from clerical staff and insurance companies.
Process payments and denials from insurance companies either electronically or manually.
Prepares and submits clean claims to various insurance companies either electronically or by paper.
Company: DST System Inc. [09/2017 – 12/2018]
Title: Health Care Customer Service Representative I
Providing customer service by answering questions, problem solving and assisting with financial transactions.
Processing service requests for purchases, redemptions, transfers, new account set ups and other maintenance request.
Performing special project assignments
Cross train in different areas to develop new skills.
SKILLS:
Typing, 45 wpm, 10-key by touch, Microsoft Offices – Excel, Power point & Word
HONORS & AWARDS:
Principals Honor Roll, Cheerleading Captain, ROTC, Nail Technician,
REFERENCES: Available upon request.
Contact this candidate