Service Representative Customer

Jessica Maldonado

**** ***** ** ** ****.*********@*****.*** Mobile 970-***-****

Huntsville, AL 35811

Experience

Family Security Credit Union

Madison/ Decatur

February 2022- Present

Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.

Receive checks and cash for deposit to accounts, verify amounts, and examine checks for proper endorsement.

Cash checks and process withdrawals after verification of member balances.

Process all mail which includes posting payments and deposits; sort and prepare items for branch shipment when applicable.

Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations, including robbery procedures.

Promote, explain, and cross-sell all credit union products and services.

Receive and process loan payments.

Balance cash drawer, research and resolve discrepancies and report any discrepancies to the Head Teller or Branch Manager.

Ensure the teller station is properly stocked with supplies to perform daily duties.

Check night depository and record proper information to process transactions according to credit union procedures.

Performs other related duties as assigned

Independent Financial (former Independent Bank, Guaranty Bank & Trust), Longmont, CO February 2018 – Present

Financial Center Teller

Answers confidential inquiries relating to customer account balances, account numbers, interest, service charges, and account activity.

Accurately and efficiently accepts and processes all forms of customer transactions; deposits, cashed checks, purchase of cashier’s checks, cash advances, loan payments, currency orders, night drop, etc.

Demonstrates knowledge and understanding of teller software/machine functions, including: input of all transactions, and daily balancing of assigned cash, as well as demonstrates knowledge of regulatory responsibilities by initiating SAR’s, placing Reg CC holds, CTRs

Seeks approval for transactions in excess of teller limit; presents and reviews account information to ensure the best decision for clients and for the protection of the bank.

In addition to following policies and procedures, uses sound common sense, following instincts regarding Loss Prevention focused on protecting bank assets.

Approved transactions for less experienced staff within guidelines of assigned Limit Card.

Academy Bank Greeley, CO September 2017 – February 2018

Personal Banker

Provides fast, easy, and personal service consistent with Company's customer service standards, including greeting customers and making them feel welcome to Academy Bank

Processes bank transactions including receiving checks and cash for deposit, verifying deposit amounts and examining checks for proper endorsement, cashing of checks and paying out money after customer verification

Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards.

Recommends additional products/services to customers and non-customers.

Teletech (Currently TTECH, Greeley, CO July 2016 – August 2017

Member Service Representative/ Domestic Wires

Researched and resolved member issues on personal savings, checking and certificate of deposit accounts

Inbound calls from members, in regards to providing quality information about their accounts and products

Maintained confidentiality of bank records and client information.

Processed all domestic wires via phone verified through military phonetics

Education

Colorado Technical University, Aurora, Co and Westminster, Co January 2013 – June 2015

Bachelor of Science in Criminal Justice

Forensic Investigations Minor

Courses completed;

Introduction to Criminal Justice

Victimology

Criminal Investigation

Homeland Security

Ethics in Criminal Justice

American Corrections

Sociology

Juvenile Delinquency

Law Enforcement Operations and Report Writing

Criminology

Weld County High School Diploma Program, Longmont, Co Graduation May 2005

High School Diploma

Certified Trainings

Notary Public Colorado Commission ends March 24th 2025

Reg CC Training/ Certification (updated) June 2020

Loss Prevention Training/ Certification March 2018

BAI Training Annually/ Certifications

Domestic Wire Transfer Certified January 2017

Debit Card Fraud Certified January 2017

Zelle Certified June 2017

ACH Fraud Training Certified June 2017

Deposits Certified July 2016

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