Customer Service Data Entry
Resume:
Charlene Poindexter
E-mail:
https://www.linkedin.com/in/charlene-poindexter-29768017b/
email: ********************@****.***
Motivated, ambitious, results driven account specialist that offers a solid background in customer service, billing and collections. Outstanding communication and interpersonal skills with a reputation for getting the job done right. Strong organizational, problem solving, and time management skills with proven success in high volume environments.
Microsoft Office Suite Customer Service Salesforce/CRM
Billing and Insurance Claims Data Entry Collections
PROFESSIONAL EXPERIENCE
Adtalem Global Education/DeVry, Downers Grove, IL November 2013-July 2021
Billing & Receivables Specialist
Responsible for AR collections, interact with customers to resolve outstanding issues, especially in account balances and invoice discrepancies
Respond to customer inquiries on billing matters; liaise with Customer Service and third-party collection agencies to ensure a seamless billing experience for customers
Monitor AR aging reports
Interact with customers to reconcile accounts, especially in account balances and invoice discrepancies
Assist in streamlining and improving the accounts receivable process and identifying areas of performance improvement.
Prepare and send invoices to customers
Verify and post client payments (check, wires & credit cards)
Westlake Hospital, Melrose Park, IL October 2006-November 2012
Financial Account Representative
Support the delivery of all billing services for commercial insurance carriers and patients
Assist non-insured patients by setting up payment plans for services
Ensure that patient billing are timely, accurate, for appropriate reimbursement.
Conduct all claims related follow up on payment delays
Rush Homecare, Oak Park, IL June 2003-August 2006
Financial Account Representative
Work with customers to verify insurance benefits for medical supplies
Review claims to insure accuracy to avoid delays in payment
Coordinate staff training and in-service hours for clinical staff
Monitor inventory of supplies and place orders as needed
Monitor usage of medical supplies to reduce waste and cost
Education
Allegheny Community College, Pittsburg, PA Business
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