Cynthia Diaz

*** **** ******, ********, ** ***** Cell Phone 570-***-****

OBJECTIVE

To secure a position with a progressive business, one which I could fully utilize my compassion, determination, organization skills and my bilingual proficiency in Spanish to contribute to the success of the company.

SUMMARY OF QUALIFICATIONS

Customer Service:

Kept storage areas and carts well-stocked, clean, and tidy.

Sort clothing and other articles, loaded washing machines, and iron and fold dried items.

Sort, count, and mark clean linens and store them in linen closets.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Clean tables or counters after patrons have finished dining.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Ask customers who become loud and obnoxious to leave, or physically remove them.

Use oral or written communication techniques and translate from Spanish to English when needed.

Use telephone communication techniques.

Used oral or written communication techniques.

Problem Resolution:

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Maintained a clean working environment according to hospital standards including mopping, sweeping vacuuming, removing garbage and the removal of unsterilized equipment form offices and clean restrooms.

Disinfected equipment and supplies, using germicides or steam-operated sterilizers.

Check identification of customers to verify age requirements for purchase of alcohol.

Clean bars, work areas, and tables, clean glasses, utensils, and bar equipment.

Collect money for drinks served.

Office Management:

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete work schedules, manage calendars, and arrange appointments.

Compute, record, and proofread data and other information, such as records or reports.

Deliver messages and run errands.

Packaged goods for shipment or storage.

Processed orders for merchandise.

Processed returned merchandise.

Retrieved or place goods from/into storage, use computers to enter access or retrieve data.

Used inventory control procedures.

Home Care:

Regulate childrens’ activities and teach good values such as caring for own clothing and picking up toys and books.

Dress children and change diapers.

Help children with homework and school work.

Read to children and teach them simple painting, drawing, handicrafts, and songs.

Sanitize toys and play equipment.

Sterilize bottles and prepare formulas.

Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.

Observe children's behavior for irregularities, take temperature, and transport children to doctor, or administer medications, as directed, to maintain children's health.

Perform first aid or cardiopulmonary resuscitation (CPR) when required.

Perform housekeeping and cleaning duties related to children's care.

Regulate children's rest periods and nap schedules.

EMPLOYMENT HISTORY

The Patrician,Hazleton, PA

Housekeeping

One Source Staffing, Hazleton, PA

Warehouse Associate

Fritzingertown Senior Living, Drums, PA

Laundress

Adel Grocery, Paterson, NJ

Cashier/Customer Service

Hospital of San Pablo, Bayamon, PR

Housekeeper

El Tiburón Restaurant and Bar, Bayamon, PR

Bartender

Crystal’s Cafeteria, Bayamon, PR

Waitress/Food Service

Department of the Board of Health, Paterson, NJ

Office Clerk

EDUCATION

Nation High School, GED

References Available Upon Request

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