Customer Service Center Agent

CURRICULUM VITAE

RAHAB NJUHI NJERI

TEL: 079*-***-***

E-MAIL:**********@****.***

CAREER OBJECTIVES

Motivated and detail-oriented sales person with 3 years’ experience of sales and marketing position seeking a sales position that offers a vibrant workplace where I can use my solid sales experience and proven customer-relationship strengths to achieve challenging sales goals.

WORK EXPERIENCE

2020-2021 : CALL CENTER AGENT

KANTAR [TNS]

Duties and responsibilities

Managing outbound calls in a timely and friendly manner.

Research required information using available resources i.e. call interviews

Managing administration, communication and coordinating with internal departments.

Handling and resolving customers’ complaints regarding sales to customer service problems.

Recording details of comments, inquiries, complaints and actions taken.

Key achievements;

Resolved customers complaints while identifying problems and taking appropriate corrective action increasing client retention ratio significantly.

Consistently met performance milestones in speed, accuracy and volume thus rewarded for the good performance.

Gained outstanding communication skills through interaction with clients of different projects.

2017-2019 : SALES PERSON

THERMOS WINES AND SPIRITS

Duties and responsibilities

Promoting wines brands and answering to customer queries.

Keeping track of inventory, including receiving and stock merchandise.

Selling beers, wines and other alcoholic drinks to customers and billing invoices.\

Handling all cash transactions and providing excellent customer service.

Servicing existing accounts obtain orders and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Key achievements;

Acquired good customer service through interaction with customers for a long time.

Complimented by the owner for increased sales and business growth.

Introduced new ideas on marketing strategies that really made a great impact on the business.

2014 : ATTACHMENT AT ST. PATRICK’S SPECIAL SCHOOL-THIKA

Duties and responsibilities

Assisting learners with mental retardation: vocational skills e.g. mat making, bead work, daily living activities and life skills.

Assisting learners to perform physical activities that help in the development of fine and gross motor activities.

Assisting the teachers in teaching and handling learners.

Key achievements:

Recognized for improving learners performance with fine and gross motor activities.

2012: GARAGE RESTAURANT

Customer service

EDUCATION AND BACKGROUND

2013 –2015 : Zetech University

Diploma in Social Work and Community Development.

2007-2010 : Certificate in Kenya Secondary Education

1998 – 2006 : Kenya Certificate in Primary Education.

SHORT COURSES ATTENDED

2012 : Computer Packages

Lewisa College-Ngong

2016 : Sales and marketing at Husbah Company

Promoting sales of Ariel products i.e. in store activations

PERSONAL SKILLS

Excellent organizational skills.

Good communicator.

A logical and analytical mind that harmonizes with the demands of my profession.

HOBBIES

Reading

Socializing

Travelling

REFEREES

1.PETER N NGUGI

HEADMASTER ST. PATRICKS SPECIAL SCHOOL

PHONE NO 072*-******

2.MOSES MWAURA

BUSINESS MAN

PHONE NO: 072*-******

3.NANCY MUNGAI

COUNTRY TIMBERMART

PHONE NO: 072*-******

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