Sandhya Reddy

Sr Salesforce Developer

Mobile: +1-469-***-****

adq8ty@r.postjobfree.com

SUMMARY

8+ years of IT experience in Salesforce CRM Application Software Designing and Web Development.

Expertise in Salesforce Application Design and Data Model as per the Business Requirements.

Experience in working on Salesforce.com Sandbox and Production environments.

Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales cloud and Service Cloud Modules.

Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.

Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.

Worked with standard Salesforce objects like Chat Transcript, Accounts, Contacts, Leads, Cases and Opportunities.

Worked with Dynamic Apex to access SObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Worked on aura components and Lightning Web Component (LWC) to give user Custom UI with additional features.

Implemented Triggers, Workflows/Approvals, Process Builders, SOSL and SOQL.

Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in

Salesforce.

Experience in Creating User Roles, Role Hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Proficient in Tableau Desktop, SQL and hands on experience in writing JavaScript.

Worked on different Source Systems like Oracle, MySQL and Flat files.

Proven ability to translate high-level objective into practical analysis and deliver actionable recommendations.

Record of managing complex projects and creating solutions that work.

Proven leader with outstanding relationship building skills and strong communication abilities

Highly motivated team player with ability to work cross-organizationally and manage strict deadline.

TECHNICAL SKILLS

Salesforce Technologies

Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Salesforce-Tools &Integration-Tools:

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production), Workbench, Exact target, Automation studio, Email campaign.

Databases

MS SQL Server, Oracle

Web Technologies:

SOAP, REST, JSON, HTML5/CSS, AJAX, jQuery, Bootstrap

Programming Languages

Apex, C, C#, JavaScript, Python, PHP

Tools/Platforms

Tableau, Informatica, SharePoint, Visualforce, Microsoft Visual Studio, SQL developer, Oracle,

PROFESSIONAL EXPERIENCE

CVS Health, Plano, TX Mar 2020 – Till Date

Role: Salesforce Developer/Administrator

Developed Lightning components using Lightning app builder by incorporating Lightning design system styles in the components of Salesforce and Lightning.

Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.

Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Amp Migration tool kit and Eclipse.

Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.

Extensively used Aura framework and Salesforce lightning Design System (SLDS)

Handling WebSphere Administration, same time, and connection

Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.

Demonstrated ability to translate customer requirements into specification

Strong ETL Knowledge of Data Integration, Master Data Management, Data Profiling, Data quality processes.

Reviewing and correcting project direction, approach, key artifacts and worked in provider management/ on-boarding process/ credentialing and licensing.

Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products

Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.

Field Service Lightning Proof of Concept and put together a proof of concept built on Field Service Lighting based on user input.

Have worked on aura components and Lightning Web Component (lwc) to give user Custom UI with additional features

Set up multiple communities to work with Field Service lightning. Set up multiple communities to work with Field Service lightning.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed UI using HTML, JavaScript, and SOAP/REST API’s. Involved in data mapping and migration of data

from legacy systems to Saleforce.com Objects and fields.

National Labor Relations Board, Reston, VA Sep 2018 – Mar 2020

Role: Salesforce Developer/Administrator

Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC)

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for users

Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lightning Pages and Record Pages

Developed Web Service Callouts from salesforce to external applications using SOAP and REST API.

Coded APEX Triggers and S-Controls, created rule based automated workflows

Used Lightning Process Builder for Visualizing and creating automated business processes.

Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.

Developed and supported Extraction, Transformation and Load process (ETL) using Informatica

Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application

Retrieved some data from External Systems through APIs and displayed within the lightning Component.

Used SOQL and SOSL statements within Governor Limits for Data Manipulation needs of the application using platform database objects.

Worked on integrating Legacy Systems (Facets, ESB) and Salesforce Systems using SOAP and REST APIs.

Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Used defined global search in lightning by developing Apex classes and Controllers.

Dell Technologies, Mclean, VA Aug 2017 – Aug 2018

Role: Salesforce Developer

Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for

automated lead routing, lead escalation and email alert

Integrated Salesforce with Order Management application using SOAP API

Integrated Salesforce with Oracle Financials using Salesforce Connect

Created Entitlement Process, Milestones for better management of cases

Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Classes, Apex Triggers

Created Email Services and Web-to-Lead process for automation

Configured Auto Response and Assignment rules for Leads and Cases

Used SOQL&SOSL with in Governor Limits for data manipulation needs of the application using Force.com explorer

Implemented Apex Classes, SOQL and Apex triggers for various needs of the application.

Developed Visualforce pages and Apex controllers.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Created Workflows, Email Templates, and configured Excel Connector Add-in

Monitored automations in Automation Studio and was responsible to enhance the system by implementing data retention methods.

Interacted with various business user groups for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.

Designing the custom web pages with visual force.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Developed interface in Salesforce Community using custom Apex classes, HTML, CSS Class, and components to allow Community Users to create and edit cases as well as submit case comments.

Worked on data migration from databases to SFDC using Data Loader.

Involved in Developing, Testing and Deploying the application in UAT and QA servers.

Dell Technologies, India Sep 2015 – Aug 2017

Role: Salesforce Developer

Worked on Salesforce Service Cloud - Chat / Email Integration and Social Integration

Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Developed visual force pages and provided business logic in custom, Extension Controllers, wrote wrapper classes to display data.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Webservices

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated value files

Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts

Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.

Created communication templates used for email alerts based of Text, HTML and Visualforce types

Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates

Created Custom Objects and fields for transactional and contractual information and used SOSL query to search all objects including custom objects

Deployed Sandbox salesforce.com application into Production using Force.com IDE

Generated Apex Class using WSDL files of web services from external systems

Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel

Clematis Technologies, India Nov 2014 – Sep 2015

Role: Salesforce Developer/Administrator

Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.

Created relationships among objects using Lookup, Master-detail and Junction Object relationships

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.

Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages

Migrated data from Legacy Systems to Salesforce CRM using data loader

Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue

Responsible for creating Sharing rules among all the users in Different Roles and Subordinates

Implemented auto task creation, scoring and lead nurture programs, Sales insight interesting moments, and web form/landing page creation

Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and Data consolidation

Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.

Amazon, India Sep 2009 – Aug 2012

Role: Front End Engineer

Web developer focusing front end design & development using HTML, CSS & JavaScript.

Developing intuitive, interactive, usable pages across web and mobile platforms.

Assisted in the development of the user interface with JavaScript frameworks.

Providing UI architecture, UI interface consulting, usability and graphics development to product managers, and development team.

Collaborated with project managers and creative teams to deliver original, efficient solutions.

Worked across the Software Development team to gather the requirements and extensively involved in building and managing the design elements.

Participated in weekly meetings with executives, supported brainstorming and idea generation.

Worked with quality assurance team to resolve design/Framework issues.

Collaborated with other developers and operational teams to create and prioritize requirements.

Awarded Employee of the Month for performing great work.

EDUCATION

Punjab Technical University, India, Nov 2014

Master of Science

Specialization: Multimedia Technology GPA: 3.60/4.00

Osmania University, India, Apr 2009

Post Graduate Diploma in Bioinformatics CGPA:3.3/4.00

Osmania University, India, May 2008

B.Sc. CGPA:3.25/4.00

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