Data Analyst Customer Service
Resume:
OlaNike’ Akeredolu
****************@*****.***
linkedin.com/in/olanike-akeredolu-97a16732
SUMMARY
Re-Organized and supervised a team leader of 10+ for team members in medical records department
Identified a problem-solving ability to use. Come up with new ideas that improves. Worked on special projects.
Implemented Lean Management guidelines, which resulted in 22% operational cost savings
Implemented cost-cutting measures and productivity tools, such as simplified internal audit procedures and company-wide usage of SAP ERP JAVA EXCEL software’s
PROFESSIONAL EXPERIENCE
Gryphon Healthcare (Burnett Staffing) October 2021-February 2022
Medical Records Houston, Texas
Strong understanding of HIPAA and privacy laws
Electronic Health Record Systems: GoRev, Centricity, DocuTap, eBridge, Availity, Watch Guard, Steamboat, T-SYS, Collaborate MD, Readycare, Vishealth, efaxed, and EPIC.
Good attention to detail good oral communication skills working with different insurance companies: Aetna, BCBS, Cigna, CIOX, Humana, UHC.
Complied with all laws regarding release of information.
Good understanding of medical file documentation
Above-average file auditing skills
Maintained all medical records information of 1000 records plus both in paper files in the file room as well as on the electronic filing system.
Upload records into the portal accessed the electronic record for diagnostic and pharmacological information and medical reports.
We Care About U Home Health November 2008- February 2021
Office Coordinator/Medical Records Houston, Texas
Ensure the effective functioning of the work environment including managing resources, activities, and processes.
Determine the type of services needed and provided support to guest and clients.
Managed files, record systems, office supplies, inventory and answered telephone.
Organized staff meetings, executive calendars and typed and distribute letters and correspondence for staff member as requested.
Managed files, record systems, office supplies, inventory and answered the telephone.
Provided personal and professional support to directors.
Assisted in interviewing and hiring personnel.
Trained new hires with preliminary work information.
Coordinated, planned meetings and corporate events.
Created and maintain liaison with external agencies, suppliers, and vendors.
Ensured that customer complaints are catered to appropriately.
Assisted the HR departments in payroll services by providing attendance information.
Created periodic reports for the managers.
Assisted seniors in accounting procedures and managed office petty cash.
Distributed mail, faxes, and processed paperwork for employees, customers, and recipients.
Attended to custodial staff to ensure proper cleanliness and sanitization of the premises.
Harris Public Health Refugee (Burnett Staffing) August 2021-Ocober 2021 Administrative Support Houston, Texas
Processed all new applicant’s paperwork and maintain personnel files.
Maintained accurate attendance, vacation, and holiday records for all employees.
Computed hours worked on a bi-weekly basis for all non-exempt employees with overtime.
Prepared and typed all general correspondence using an acceptable business format. Employment verification and covered switchboard operation in the absence of the Receptionist.
Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
Quickly became a trusted assistant to the office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
England & Company Jerry England CPA (Burnett Staffing) July 2020- July 2021
Administrative/Bookkeeping Houston, Texas
Provide a more effective and efficient way to obtain necessary information to assist staff in accomplishing daily task.
Initiative-taking in providing customer service and assistance to vendors and visitors as needed
Engage and communicate with guest and clients.
Cross-collaborated with staff on projects while providing support to executives.
Manage the day-to-day tasks of answering phone, multiple email accounts, paying bills, fixing office machine problems, and keeping the office supplied and organized.
Frequently uses QuickBooks Inuit, Microsoft, Google Suites
Decrease the mail and print budget by 50% by streamlining the fulfilment process.
Provide first line support and guidance to colleagues with temporary difficulties.
Maintain reconciliation for client’s bank accounts with ledger accounts to resolve outstanding balances and to increase accuracy of client’s book entry.
Prepare financial reports including balance sheet and statements.
Manage general office operations including payroll processing bio-weekly, monitoring of deposits and expenditures, assisted with HR for necessary items.
Update customer/vendor accounts with interactions, payments, and personal information.
Record and transcribe meeting minutes during staff meetings and disturbed to staff following each meeting.
Methodist Hospital July 2014- July 2019
Lead HPF Chart Prep/Scanning/Data Integrity QC Indexing Data Analyst Specialist Houston, Texas
Ensure that workflow is maintained to facilitate the immediate availability of medical records for patient care and patient billing.
Order charts from offsite and clinic/log chart once I received them in office.
Reconciliation of discharged patient upon receipt in HIM department, retrieves patient records from current electronic/paper/media, and prepares the needed documents for the release of information, subpoenas, affidavits, and SAP.
Scanning charts into Horizon Patient Folder (HPF) imaging system, ensures all charts received are scanned in when arrive to department. Retrieval of charts as necessary from patient service areas of the Hospital.
Rapidly and accurately categorize documents of discharged patients into approximately 150 different categories based on a clear understanding of medical record documentation.
Record prepping to re-assembly of charts of discharged patients into the prescribed chart order for proper scanning and indexing into the Horizon Patient Folder (HPF) imaging system.
Operate a document imaging scanner, perform daily maintenance on the scanner and provide first level review of scanning quality, ensures all charts are completed in a timely manner and verifies correct information has been copied/faxed before scanning information accurately.
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented, retrieve mail and day stamp, and process it as it comes in.
Communicate both verbally and in writing to provide clear direction to all departments in the hospital to ensure high quality of service to customers.
Participate in daily business review meeting, training and other collaborating projects as required.
Coordinate and plan meetings, corporate events., and train new hires with preliminary work information.
Birth Certificate Handled and processed all registration for a maximum of twenty-five newborn babies a day entity wide and transmit records to the state in accordance to policy and procedure. Supervised and trained new staff in Birth Certificate Functions.
EDUCATION
University of Phoenix Candidate for PhD in Health Care Administration (continuing) 2023
Keller School of Management MBA (Healthcare Health Information Management) 2013
Certificate HIM Health Concentration. 2103
DeVry University (Bachelor of Science Technology) 2012
Americare of Nursing School AAS (Billing and Coding) 2006
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