Data Entry Customer Service

PEDRO HENRIQUEZ

URENA UNIVERSITY

Computer Science Degree

August 1985 - April 1991

Magna Cum-Laude

EDUCATION

VICTOR ESTRELLA LIZ

SCHOOL

High School in Accounting

August 1982 - June 1985

Sandra Acosta

PERSONAL PROFILE

Organized, responsible, and highly trained in

customer service and immigration law. I am a

team player and have a vast knowledge in

computers. Fast data entry expert and

experienced in cashier duties.

Immigration Law and Visa Operations (2006)

Nationality Law and Consular Procedures (2012)

Colleting Consular Fees (2012)

Managing Customer Service (2013)

Supervisory and Management Skills (2014)

Detecting Impostors (2018)

Detecting Fraudulent Documents (2019)

CERTIFICATES/ TRAININGS

CONTACT

Phone: 813-***-****

11802 Reedy Creek Dr.

Orlando, FL 32836

***********@*****.***

TECHNICAL &

PROFESSIONAL SKILLS

Customer service

High volume

Document Intake

ACRS (Cashier System)

Windows

Microsoft Office

Microsoft Word

Microsoft Teams

Powerpoint

Zoom and Webex

Management

Document check

Data entry

Translation

Fraud detention

Work under

pressure

Supervisory skills

Team worker

LANGUAGES Detail oriented

Spanish - first language

English - fluent

EXPERIENCE

Data entry and intake of

documents for U.S.

Passport applications.

Notaries and citizenship

services.

Emergency passports

delivery and quality control

(QA).

Fraud detention of

documents and identity.

Receipt and delivery of IRS

stimulus checks to U.S.

residents and citizens in

the D.R.

Analysis of complex U.S.

laws for consular officers.

Updating SOP procedures.

Preparation of monthly

reports.

Preparation of Annual

Consular Package and

events for U.S. citizens.

Training of new employees

in the Passport and cashier

sections.

Back up for Consular

Cashier.

Back up for Victims of

Crime.

Back up for Passport

Leader.

Passport & Citizenship

Assistant

January 2008 - September

2021

DPT. OF STATE

U.S. EMBASSY IN

SANTO DOMINGO

DPT. OF STATE

U.S. EMBASSY IN

SANTO DOMINGO

Customer service and

Interviewing of Visa

applicants.

Organization and

categorization of

immigrant visa

applications.

Assembly of issued visa

cases and refused cases for

DHS action.

Analysis of complex U.S.

laws for consular officers.

Fraud detention of

documents and identity.

Preparation of waiver

applications in special

cases.

Visa printing and review for

delivery to applicants.

Back up for Visa Supervisor.

Back up for the Consular

Cashier.

Immigrant Visa Assistant

September 1991 - January

2008

Contact this candidate