Customer Service Sales Associate
Resume:
Anyea Parker
Annapolis, Maryland *****
*****************@*****.***
CAREER SUMMARY
Customer service professional with years of workforce training. Consistently displays a positive attitude,strong attention to detail, and proven record of reliability. Specialize in office work, answering phones, sending emails,filing papers and customer assistance. Team player, hard worker willing to take on new tasks and willing to learn new things. EDUCATION & CERTIFICATION
Dental Assisting / Radiology
Radiation, Health, and Safety Certification
Anne Arundel Community College
Dental Assisting National Board
Expected Graduation Date
June, 2022
Expected Exam Date
August, 2022
SKILLS AND QUALIFICATIONS
● Familiar with HIPAA regulations
● Phone skills
● Active listening
● Appointment scheduling
● Computer skills familiar with Microsoft,Google docs and Excel
● Problem solving
● Customer service
● Documentation review
PROFESSIONAL WORK EXPERIENCE
Anne Arundel County Department of Aging and Disabilities Administrative Intern
September 2020- January 2021
● Filled the duties of a call taker for the food Access Line
● Always used a warm welcoming voice, gathered information from the caller utilizing a call taker application.
● Assisted callers with resources and referrals when applicable
● Worked as an Administrative Assistant where Follow up calls were made to gather information about services Michael’s
Seasonal Sales Associate
October 2019- January 2020
● Provided responsive, customer service by offering creative suggestions and assisting with arts and crafts
● Operated Cash register and applied various store policies regarding returns and exchanges
● Stocked,Organized, cleaned all areas and decorated all areas of the store with seasonal decor. Old Navy
Sales Associate October 2018 to October 2019
• Provided seamless shopping and positive brand experience for customers.
• Worked with customers to understand their needs, help them locate what they are looking for, set them up with a dressing room, and ensured a smooth sales process.
• Maintained the standards of the store floor and restock items as soon as necessary to ensure the best customer experience.
• Fulfilled online pick-up and ship from store orders. Anne Arundel County Public Library Headquarters
Social Media Intern
June 2018 to August 2018
• Worked in the online Library Database by removing duplicate books, DVD’s, audio books, etc.
• Posted event flyers on various social media platforms; posted photos from current and past events on the Anne Arundel County Library website by organizing them in photo albums.
• Retyped the Maryland History informational guide that had become worn and illegible.
• Prepared hot spots to be distributed to the different library branches of Anne Arundel County. and assisting with any arts and crafts ideas.
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