Pharmacy Technician Customer Service

Lisa Kinne

**** ********* ** #***, ********** FL 32780

321-***-**** *************@*****.***

PROFILE

A hard-working professional with the ability to be responsible, honest, and work well with others. Looking to obtain an exciting position as a Pharmacy Technician in which I may contribute my 12 years of experience, invaluable knowledge, hard work and professional training for a positive outcome within the healthcare industry. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Competent in managing several projects and responsibilities with ease.

EDUCATION

Everest University Melbourne, FL

Associate of Science in Pharmacy

ECPI University Virginia Beach, VA

Associate of Science in Biomedical Engineering Technologies

SKILLS

Extremely proficient in understanding of Medicare and Medicaid processes

Exceptional with drug inventory control; ordering and stocking medication

Familiar with HIPAA laws and regulations

Strong background in FDA drug guidelines

Excellent telephone etiquette

Proficient in the patient chart filing system

Team player mentality and outgoing personality

MILITARY EXPERIENCE

USN Navy Veteran

EMPLOYMENT HISTORY

Sam’s Club Pharmacy, Orlando, FL July 2020- Current

Certified Pharmacy Technician

Displayed the ability to effectively multitask to include entering new patient’s personal health information and prescriptions into pharmacy software system.

Offered friendly and enthusiastic customer service at prescription drop-off and pick-up counters.

Worked closely with the pharmacist to dispense medication safely and accurately.

Confirmed accuracy and completeness of information on prescriptions and refill requests.

Strictly maintained customer and patient confidentiality.

Processed vaccine requests swiftly and effectively while patient awaited prescriptions.

Followed up diligently with physicians to obtain medication refills for patients.

Walmart Specialty Pharmacy Orlando, FL March 2020 – May 2020

Certified Pharmacy Technician

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Maintained clean and organized pharmacy shelving and work areas.

Assisted pharmacists with clearing a high volume of problem prescriptions and customer questions to maintain optimal team efficiency.

Worked with insurance companies to process claims, resolve problems, and obtain payments.

Florida Pain Institute Melbourne, FL April 2019 – August 2019

Medical Assistant

Led patients to exam rooms, answered general questions, and prepared patients for physicians by explaining the process.

Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files.

Transmitted physician's orders to patients, counseling on execution, and addressing follow-up questions.

Contributed to efficient office operations by triaging patients by the severity of the medical complaint.

Performed preliminary physical tests, such as taking blood pressure, weight, and temperature, accurately recording results in patient history summary.

VA Medical Center Hartford, VT September 2018 – February 2019

Certified Pharmacy Technician

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors, and pharmacists.

Entered new patient profiles, all patient information including prescription insurance and typing prescriptions into company’s input software system.

Verified accuracy and completeness of information on prescription and refill requests while adhering to HIPAA laws to maintain customer and patient confidentiality.

Confirmed patient data and billing information and made all necessary calls for worker’s compensation claims and any denials to appropriate departments.

Communicated with all customers and staff in a pleasant and professional manner.

Walmart Viera, FL November 2011- July 2017

Certified Lead Pharmacy Technician

Demonstrated the capability to proficiently multitask to include entering new patient profiles and prescriptions into medication input software system and handling multiple phones by answering and screening phone calls for the staff pharmacist in a friendly, efficient manner.

Worked closely with pharmacists and used medication input software to dispense medication safely and accurately.

Strictly maintained patient confidentiality in accordance with HIPAA laws.

Recognized for providing great customer service to each patient with empathy and understanding.

Persistently worked with physicians to obtain medication refills for patients.

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