Personal Assistant Customer Service
Resume:
Darlena Mercer
PO Box ****
Springdale, AR ****2
**********@*****.***
OBJECTIVE
Organized and motivated employee who works well as a team or individually. I’m an individual whom is able to apply time management, organizational skills, integrity and work ethic in various work environments. To obtain a position in a field where I can utilize my work experience and education to improve company's operation and achieve goals. I have a strong background in Office/Clerical/Management positions in which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity.
EDUCATION —
EXPERIENCE
Graduated Springdale High School, acquired AAS at
UofA Fort Smith, AR.
6/1988 – 10/1996
USAR • 76Y & 96F • 362nd PSYOPS Co., Fayetteville, AR
Supply and weapons room
5/88 – 12/91
Driver Personnel • Recruit Drivers from Military • JB Hunt, Lowell, AR
Recruited drivers for JB Hunt School from Military
12/91 – 7/2006
Claims Investigation Liability/Workers’ Comp • Teal Lead • CMI, Rogers, AR – Wal-Mart Home Office
Managed 12-47 associates in liability investigations on accidents at Wal-Mart Stores, Inc.
7/2004 – 4/2013
Landman Oil & Gas Title, Abstracts, & Leasing • Teal Lead • Shale-Coe, LLC, Fort Smith, AR
Completed Draft Title, Abstracts, & Leasing for Mineral Rights for Oil & Gas Companies
04/2013 – 10/2016
Personal Assistant Sr. Director DGTC • Systems Programmer • DGTC – Wal-Mart Home Office, Bentonville, AR
Worked as personal assistant providing Customer Service to whole Department, Scheduled Meetings, etc., Also, promoted into Systems programmer position to where I coded and assisted both domestic and international.
10/2021-01/31/22
Screener/Covid Unit Runner
Washington Regional Hospital
Screened all individuals entering hospital for Covid. Worked as Floor Runner for all Covid Units at time as needed & patient sat.
KEY SKILLS —
COMMUNICATION
Customer Service, Integrity
Work Ethic, Time Manage-
Ment Skills, Team Building,
Goal Oriented, Integrity, and
Work Ethic
Taught multiple types of classes on how to investigate liability and workers’ compensation claims. Also, mentored and taught multiple individuals how to run title, abstracts, and lease.
LEADERSHIP
Exceeded in leadership skills in a variety of positions. Strive for Excellence and the success of others in order to achieve company goals all the while maintaining core company values.
REFERENCES
[Available upon request.]
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