Front Desk Contact Details
Resume:
Ahmad Azzam
Road **, Maadi, Cairo, Egypt
adq8mr@r.postjobfree.com
QUALIFICATIONS
SUMMARY
oSelf-motivated and result-oriented professional with excellent communication skills
oAbility to organize, prioritize, and work under extreme pressure and heavy workload
oPunctual, fast learner and customer centric with experience in intercultural working environment
SKILLS
oCompetent in Microsoft Office Word, Excel, Power point
oLeadership, fast learner, and excellent customer service
oExcellent research skills
oEnglish: oral, written, comprehension – fluent
oArabic: oral, written, comprehension – medium
EDUCATION
oWashington State University
Hospitality Management
2019-2021
GPA- 3.4
oIrvine Valley College
Business Administration
2012-2017
GPA – 2.9
oSaddleback College
Business Administration
2015-2016
GPA – 3.3
EXPERIENCE
INS Group LLC
Dispatcher/Appointment Setter
May 1, 2022-Current
oFamiliarize myself with essential details of products and services we provide
oMake outbound calls and accept Inbound calls to prospective clients
oVerify if perspective clients qualify for a consultation
oField basic questions and concerns about the products and services
oWork directly with customers to schedule appointments for sales team and perspective clients
oKeep a detailed log of calls, including those which were not answered
Powered By Aspire, LLC
Reservation Sales Telephone Coach
May 19, 2021- Current
oResponsible for executing reservation sales coaching calls and mystery shop calls
oExecute pre-assigned number of mystery shop calls and coaching calls
oExecute 1 2 of these calls before the 15th of the month and the remaining 1 2 by the day before the last day of the month
oRepresent myself as a coach from Aspire and not an outside contractor
oMaintain accuracy in completion of the on-line forms, with no typos and to complete the form against the pre-determined criteria for each client
oTo provide coaching to our clients in a professional and empathetic style that meets the criteria of Aspire coaching
Cleopatra Luxury Resort
Front Desk (Internship)– Sharm El Sheikh, Egypt
August 1, 2018- December 18, 2018
oRegister guests collecting necessary information (ie. Identification, contact details)
operform all check-in and check-out tasks
oInform guests on payment methods and verify their credit card data
oUpsell additional facilities and services, when appropriate
oCollaborate with other hotel departments on room status
oRespond to and handle guest issues and complaints effectively to ensure satisfaction
oGenerate/write daily report(s)
oCreate guest profiles for first-time guests
oCreate/maintain updated guests’ profiles
Reservations agent (Internship) - Sharm El Sheikh, Egypt
July 1, 2018- July 31, 2018
oGreet guests in an efficient and courteous manner
oManaging online and phone reservations
oProvide information about our hotel, available rooms, rates and amenities
oRegister guests collecting necessary information (like contact details and check in/out dates)
oInform customers about payment methods and verify their credit card data
oConfirm reservations and arrange personalized services for guests if requested
Concierge (Internship) - Sharm El Sheikh, Egypt
June 1, 2018- June 30, 2018
oGreet guests in an efficient and courteous manner
oAnswer any questions guests have and provide an orientation of our property
oEscort guests and their luggage to their rooms
oArrange transportation and book airline tickets for guests
oMake recommendations/book activities and restaurants reservations
oStore any guests luggage upon request
oMaintain a record of guests that have checked in and out of property
Marriott Hotels and Resorts
Front desk Agent – Fullerton, California
February 2017- July 2017
oRegister guests collecting necessary information (i.e. Identification, contact details)
operform all check-in and check-out tasks
oInform guests on payment methods and verify their credit card data
oUpsell additional facilities and services, when appropriate
oCollaborate with other hotel departments on room status
oRespond to and handle guest issues and complaints effectively to ensure satisfaction
oGenerate/write daily report(s)
oCreate guest profiles for first-time guests
oCreate/maintain updated guests’ profiles
Housemen - Fullerton, California
December 2016- July 2017
oReceive, weigh, and sign off on linen carts from third party laundry company
oStore clean linens in housekeeping closet and report any damages to supervisor
oComplete daily pre-arrival guest requests’ (i.e. refrigerator, microwave, and other amenities)
oFollow weekly lead measures in order to maintain a clean, safe and orderly environment
oStore housekeeping carts at end of each shift
Housekeeper - Fullerton, California
June 2016-November 2016
oRestock housekeeping carts daily
oInspect areas to confirm cleaning standards have been met.
oEnsure all safety policies and procedures are strictly adhered to.
oFollow weekly lead measures in order to maintain clean, safe and orderly guest rooms
oEnsure clean guest rooms and assure the efficient use of supplies and equipment
oReport needed repairs of unsafe conditions to supervisor.
oCorrect housekeeping issues in the unit prior to guest arrival.
oRespond to and handle guest problems and complaints effectively to ensure satisfaction
oPull up to 50 lbs. (Housekeeping cart and avacuum cleaner)
Korean Grill- All That Barbeque
Busser – Irvine, California
March 2014-August 2014
oMaintain bathroom cleanliness, refill amenities
oSanitize and set tables.
oMaintained cleanliness of dining area/ food items before serving
oCollected and delivered dishes to the dishwashers
oChanged table grills
oCheck on guests needs
Food Runner – Irvine, California
October 2012-November 2013
oOrganize trays, condiments, and salad bowls prior to guest arrival.
oEnsure quality prior to serving.
oAdhere and maintain sanitation measures for stations and counters
oCheck on guests needs
oConduct final check on food before serving
PERSONAL DATA
oDate of birth: July 12, 1992
oPlace of birth: California, United States
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