Customer Service Operations Manager
Resume:
Chelsea Fuller
Springville, UT *****
********************@***********.***
Energetic employee with 5+ years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer- based register systems. Skillfully boosts sales by explaining current F promotions, relating to customers and building rapport. Dedicated employee with strengths in Chelsea customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking and reliable employee with background in operating Fuller cash registers, stocking merchandise and providing excellent customer service. Highly 801-***-**** organized, proactive and punctual. Works well within team settings. shadow.catt20@gmail.
Willing to relocate to: Springville, UT - Provo, UT - Spanish Fork, UT Work Experience
Operations Manager
Simply Mac - Orem, UT
September 2021 to Present
Handle all the receiving of products, ensure repairs are being econometric in a timely manner, scheduling, inventory management and counts, all of the product and supply ordering, monthly inventory counts with apple, customer service and satisfaction, manage all reports and help employees with training, hiring. Lead Cashier
Maverik - Orem, UT
November 2020 to Present
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Made change on cash register, handling payments by cash, credit, debit and personal checks. Trained new team members in cash register operation, stock procedures and customer service. Assisted with purchases, locating items and signing up for rewards programs. Scanned, priced and bagged customer groceries quickly to keep lines moving. Met high productivity standards in processing payments for customers. Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor. Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs. Learned roles of other departments to provide coverage and keep store operational. Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands. Verified customer identification for alcohol or tobacco purchases. Answered customer quests, provided store information and escorted to desired store areas. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Directed merchandising and signage updates for weekly and seasonal promotional changes. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Response Marketing/ Nudge
Lindon, UT
January 2011 to August 2016
Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Investigated performance to maintain employee adherence to quality and safety policies. Recommended improvements to systems and procedures for increased productivity. Oversaw process checks to verify proper completion and correct frequency. Created, edited, and updated project manuals and technical documentation used by entire QA team. Managed onsite testing for customers as required by project's specifications. QA
Education
Provo Dental Assisting School
January 2015
clinical shadowing outside of school to get comfortable Skills
• com
Credit and cash transactions Customer relations
Orem, Utah 84057
Scheduling Punctuality
Issue resolution Loss prevention
Training and coaching Employee engagement and motivation Staff mentoring Equipment troubleshooting
Payment processing Money Transfer Systems
Schedule coordination Hard-working
Verbal/written communication Quick Learner
• Inventory Control
• Merchandising
• Management
• Logistics
• Team Management
• Employee Orientation
• Quality Assurance
• Leadership
• Store Management Experience
• Process Improvement
• Interviewing
• Operations Management
• Retail Management
• Pricing
• Microsoft Office
• Purchasing
• POS
• Sales
• Supervising Experience
• Profit & Loss
• Administrative Experience
Contact this candidate