Customer Service Sponsor

ZAID SHAIKH

****.**.******@*****.***

I was born in Pakistan and moved to America at the age of 3. I grew up and lived in Austin, Texas until the age of 18. I, then moved to Tyler, Texas to run the family business and to attend college, where I received my associates in General Studies. I, now currently reside in Pakistan to pursue business opportunities here and throughout the world using my American background and education.

EDUCATION

LBJ Science Academy, Austin, TX

High School Degree

Tyler Junior College, Tyler, TX

Business Degree

Cybertx Institute of Technology, Austin, TX

Information Technology Degree

COURSES COMPLETED

Servers 2012 r2

A+ (Plus)

Windows 10

Network+ (Plus)

Security+ (Plus)

Linux

WORK EXPERIENCE

Nuway Grocery, Tyler, TX May 1997 - Present

Chief Executive Officer

●Oversee all aspects of business, including but not limited to, inventory, sales, manage books, customer relations, business expenses.

Cybertx Institute of Technology, Austin, TX March 2015 – April 2016

Sales and Marketing IT Specialist

●Developed social media accounts related to sales and marketing; generated multiple media accounts ranging from Facebook, Yelp, yellowpages.com; setup Facebook marketing agreement to sponsor Cybertx school ads; networked with google representatives in regards to marketing the school.

●Created multiple scholarships for students and attended public conventions to vocalize Cybertx as a school and marketed to multiple radio stations in the Austin area.

●Wired all classroom computers from a switch to main servers, cleaned corrupted files from server, managed the hardware of the server itself.

Suddenlink Communications, Tyler, TX April 2010 – May 2014

Escalation Specialist

●Handled sales tech support, billing, retention and commercial.

●Oversee call centers for Missouri, Virginia and Texas.

●Received Presidents Club Award, for both 3rd and 4th quarter, with the company facilitating over 8,000 employees.

●Managed agent phone calls escalated to supervisors; deescalated calls, retained customers, built rapport and resolved all calls promptly and efficiently.

WholeSales Express, Tyler, TX March 2007 – March 2010

Chief Executive Officer

●Sold novelty items, prepaid phone cards and grocery store supplies.

●Transformed an initial startup business (currently active business) with a sales inventory of $4,000 a week into over $40,000 a week.

●Compiled over 150 contacts state-wide with annual sales of 1.2 million and profit ratio of 10%.

Treasures, Tyler, TX February 2005 – February 2007

Sales Agent

●Repaired and sold jewelry ranging from watches, necklaces built from gold and silver, fine diamonds and name brand products such as Fossil to Johnny the Jeweler.

●Awarded, every year, First Place Sales Agent.

●Increased winter sales of $30,000 to $75,000.

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