Customer Service Representative

Miranda Coppinger

*************@*****.*** • Clearwater, SC • 803-***-****

WORK EXPERIENCE

Supervisor

Xerox

****-**-** – 2017-10-15

•I have successfully managed all my teams to ensure they consistently hit top tier of their KPI'S

•ensured agents would comply with company guide lines particularly related to quality of service. •Monitor & reviewed calls

•informed my agents about changes to company products and services. As soon as information was available. This guaranteed my agents had updated knowledge

•Collected data and prepared reports weekly & monthly summarizing the teams performance.

•made work fun and exciting by creating fun competitions with prizes that would be won by top agents

•was respected by my leadership enough they trusted me to Identify opportunities for improvements within the call center.

•Excellent management and supervisory skills.

•verbal/written/ Typing skills are top notch and constantly impress my superiors.

• humble enough to excitingly welcome feedback and constructive criticism so I can continue to grow in my field of customer service. •Organized with attention to detail. •Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Many times impressing my customers with outside the box solutions. Creating a customer for life.

•Proficient in Microsoft Office, Microsoft Word,and Microsoft excel

Customer Service Representative

Xerox

2008-12-15 – 2010-01-15

•Service customers by providing product & service information. •resolving concerns and service problems.in a timely manner while, expressing empathy as well.

•stayed up to date on all services available to my customers and would due a full account analyst for each individual.

•created win/win/win solutions that went above and beyond while still being efficient during the call.

•recorded every interaction during the call. This ensured any representatives going forward knew what and how the call was handled. •Resolved product/service/billing/& sometimes technical support issues by treating each issue as if it were my own.

• when necessary i created follow ups with my customers. Ensuring resolution qas solved with me and preventing them from having to call back.

• Contribute to my team by being

peer role model. Assisting team meetings and created fun competitions within my peers. Making efforts towards work being a place we enjoyed to go instead of dreading it for a paycheck.

EDUCATION

Centralia home school

High School/GED's Degree

2002-01-15 – 2003-01-15

SKILLS

Skills: Leadership,Customer Service,Phone Etiquette,

Customer Retention,

Typing,Multitasking,

Self-driven,quick Decision Making,

Adaptability and yearning to grow within my customer service field.

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