Customer Service Piping

ISMAEL DELEON

***** ****** ******* ****, ***** • 713-***-**** • adq8ku@r.postjobfree.com

WORK EXPERIENCE

**/** – 12/21: Laboratory technician/Lab service, Republic Tubing LLC Houston, Texas

•Executed a project to re-analyze 3,000-heat treat grades pipes L80, J55, FBN & C110, associated pumps, piping, and controls. Advanced project from concept to implementation in 8 weeks, creating $48,000 in extra profit.

•Identified re-design for new Laboratory expansion, solved impingement issues, and improved performance. Created $49,000 in extra profit.

•Reduced Heat treat grades analysis time from 50 minutes to 20 minutes by analyzing operations and identifying enhancements including adjusting customer’s appropriate grades valve and utilizing different piping. This creates $94,000 in extra profit

05/18 – 01/20: Import Specialist, Noutum Logistics USA Houston, Texas

•Communicates clearly and effectively with clients and customers, facilitating the completion of patient’s order documentation.

•Consistently exceeded the orders per hour required; worked extra hours when fellow workers called out sick.

•Reviews and processes day-to-day operations, evaluates and recommends equipment needs. Plans and schedules appropriate service lines for situations. Maintain an effective balance between customer service and shipment costs.

04/17 – 05/18: Service Advisor, Robins Nissan Houston, Texas

•Embellished ability to demonstrate issues of Nissan vehicles from customers and evaluate the relationship to improve the safety of the customer.

•Enhanced further understanding of vehicle components for operational safety of vehicle unit by installing managing program to open and close customer orders and troubleshoot when the website is down. Consult with technicians about needed repairs and offer alternatives that can be offered in place of expensive repairs. Informing customers about potential cost savings and warranty protection.

•Troubleshoot issues with vehicle unit when technicians are not available, reducing time waste and increasing efficiency.

•Completed pick-up orders that are necessary components of the vehicle, used software to troubleshoot process issues, and improve performance.

03/16 - 04/17: Sales Floor/Warehouse/Pro-service, Home Depot Houston, Texas

•Specified and selected machine instrumentation for warehouse use and would analyze equipment safety procedures for the safety of others. Instrumentation included Hyster 36-38T, electric palate jack, reach, and saws.

•Saved customers thousands of dollars through shipment bundles of accurate and detailed orders over $50,000.

•Facilitated quicker and more accurate development of loading material bundles with team efforts to compile minimal trips to initiate builders’ quotas and initiate building.

•Troubleshoot (1411 store programs) due to irrelevant information to identify and resolve programming issues related to marginal error based on instrumentation information from P&IDs.

EDUCATION

01/22 – Present: Mechanical Engineering Student, Lone Star College Houston, Texas

•Cumulative GPA: 3.52 / 4.00

•Major GPA: 3.46 / 4.00

•Expected graduation: Spring 22

01/22 – Planned: Mechanical Engineering Student, University of Houston Houston, Texas

•Expected transferred Fall 22

LEADERSHIP INVOLVEMENT

01/20 – Present: Staff Member, Houston Startup Resources Houston, Texas

•Headed operations for a Leadership Organization, managing and co-operating 40 active staff members.

•Ensured that our members develop leadership qualities while providing entertaining and meaningful social and service events.

•Produced highest conversion rate among all active Leadership Organizations in 2020, with 84% of applications initiated by our staff members completed and submitted.

•Served 40 hours through consulting holding, tool distribution and pick up, and completing job checks of the resident’s properties

12/20 – 11/21t: Staff Member, Softball & Houston Techfest. Houston, Texas

•Successfully recruited 25 new applicants for the organization and interview over 47 applicants over a 3-day period.

•Supervised the organization’s spending and budget. Responsible for setting dues, approving event spending, and ensuring payments are completed to respective vendors.

•Networking with 3-day startup hosted by UH, Rice, or both cooperation.

Contact this candidate