Customer Service Data Entry

Tenesha C. Byrd

**** *******-******** **. *******, NC 28501

*********@*****.*** 252-***-****

EXPERIENCE

XPO Logistics

Customer Service Representative August 2019-Present

Coordinate workload allocation among warehouse workers, material handlers and drivers. Prepare work orders; troubleshoot orders and resolve discrepancies as needed

Distribute and release orders sent for loading and unloading. Allocate and research inventory for orders. Enter data for inbound and/or outbound freight.

Maintain and generate required reports; properly process, audit and file various documentation. Provide customer service to incoming callers, customers and carriers

Assist other employees in the performance of their assigned duties when needed.

Home Depot - Oxon Hill, Maryland

Appliances Associate May 2013-August 2019

Assisted costumers with general store products and promotions. Responsible for handling cash register and maintaining cash balance, supported colleagues in balancing money, helped with end of day paperwork, helped train and devolve new hire employees, customer purchases, organizing registers to speed buying process. Stocked shelves with merchandise such as: shower bars, mirrors, and other bathroom and kitchen accessories. Maintained constant knowledge of store products and popular trends to better help meet needs of consumers. Instrumental to management by providing logistical support that ensured key products were in stock. Uses office equipment such as Microsoft P.O.S. software, computers, fax machines, scanners and printers. Sent and received emails and phone calls.

New York & Company - Alexandria, Virginia

Floor sales Associate November 2010 / April 2012

Assisted costumers with general store products and promotions. Responsible for handling cash register and maintaining cash balance Supported colleagues in balancing money, customer purchases, organizing registers to speed buying process Stocked shelves and racks with merchandise such as: clothes, shoes, belts, jewelry, handbags. Maintained constant knowledge of store products and popular trends to better help meet needs of consumers. Instrumental to management by providing logistical support that ensured key products were in stock

Loomis Armored - Alexandria, Virginia

CMS Teller August 2008 / April 2010

Ability to read, count, add, subtract, write and record numbers Ability to perform simple computer data entry Ability to use calculator by touch Ability to bend, squat, stoop, stand, walk, lift up to 50 pounds, sit, push and pull Unrestricted wrist, hand and finger dexterity. A positive attitude.

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Roses - Kinston, North Carolina

Head Cashier September 2007 / May 2008

Assisted costumers with general store products and promotions. Responsible for handling cash register and maintaining cash balance Supported colleagues in balancing money, customer purchases, organizing registers to speed buying process Stocked shelves with merchandise to include small electronics, appliances, toys, and televisions Maintained constant knowledge of store products and popular trends to better help meet needs of consumers Instrumental to management by providing logistical support that ensured key products were in stock.

Neil Medical Group - Kinston, North Carolina

Pharmacy Tech April 2004 / April 2008

Assistant to on site licensed Pharmacists Responsible for packing and preparing medicines and supplies for shipping Maintained extensive computerized database to include patient history and medical inventory Performed receptionist duties in an administrative capacity to ensure medical deadlines were met Vital member of a team to ensure packages were ready for pick-up and delivery to remote facilities SKILLS customer Service Receiving and Handling Competitive Cross Selling Transactions Microsoft Windows, Data Entry Effective Communicator

EDUCATION

Sandford Brown University Medical Billing and Coding

2012 / 2014

North Lenoir High Diploma

2000 / 2003

Skills

Proficient with Microsoft Office

Can type up to 35 WPM

Excellent telephone communication skills

Excellent customer service skills

Excellent written and oral communication skills

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