Administrative Technician Customer Service
Resume:
Kimberly Coleman
Oklahoma City, OK *****
***************@*****.***
Work Experience
Program Assistant
Oklahoma County- AmeriCorps
September 2018 to September 2020
• Assists with outreach activities to promote OIC services to potential students and referral agencies; attend public awareness events (i.e. health and volunteer fairs) to conduct presentations, recruit students and volunteers.
• Works with staff to produce internal and external publications such as brochures, newsletters, fact- sheets, and presentation materials.
• Establishes and maintains effective relationships with outside social service agencies, community- based nonprofit organizations and other related entities.
• Assists students in orientation, academic and Career Transitions activities including assessment, one- on-one, and small groups; schedule tours and workshops presenters.
• Completes Open Minds tutor training (Innovative strategies for Oklahoma Literacy Instruction) and assist with volunteer training workshops
• Completes Cognitive Systems, Inc. training software (an innovative Internet enabled technology to regeneration of the neurological connection of the brain)
• Organizes, facilitates, and tracks tutorial sessions and recruitment activities
• Maintains communications with staff, Site Supervisor and Program Director
• Attends Professional Development/Leadership Workshops Senior Services Assistant
Sunbeam Family Services - Oklahoma City, OK
May 2016 to September 2018
• Conducted the intake for new clients about utility assistance, food and clothing resources and current Sunbeam services.
• Performed assigned duties in accordance with agency policy, grants and contract requirements.
• Demonstrated capacity to perform duties exhibiting the highest ethical standards, incorporating best practice
• Followed systems to effectively organize information and provided it to others as needed.
• Effectively prioritized projects delegated by a variety of staff to accomplish tasks in the timeframe specified at a high level of quality.
• Accurately communicated information in minutes, e-mail, memos and other written and verbal correspondence.
• Performed data entry and prepared monthly/quarterly/annual reports in program database/s.
• Performed billing processes.
• Assisted with designing systems within the program databases to capture outcome data requested by the programs.
• Designed and edited drafts of correspondence, reports, forms, charts, memos, and other documents, as needed.
• Provide clerical support; i.e. minor word processing of a routine nature, assisting in mass mailings, typing address labels, shredding confidential documents, etc.
• Performed required duties in a manner that demonstrated compliance with Sunbeam's Culturally Competent Practice Policy
Administrative Technician
Department of Health - Oklahoma City, OK
January 2016 to March 2016
• Maintained a variety of records such as perpetual inventories of supplies and materials statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms and reports.
• Initiated and handled correspondence relating to a special field or program in regards to agency or program rules, policies, procedures, or requirements.
• Produced documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create complex presentations.
• Entered and retrieved information using personal computer or other data processing equipment, and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examined, checks, and verified reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Customer Service Associate
Macy's - Silver Spring, MD
June 2010 to December 2015
• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environment.
• Offer relevant services, solutions, and accessories for customers to make an informed decision to complete their purchases
Diversity Trainer/Equal Employment Specialist
Equal Employment Opportunity (EEO) Programs - Arlington, VA July 1999 to January 2009
Arlington, Virginia July 1999 to January 2009
Diversity Trainer/Equal Employment Specialist
• Served as the EEO Diversity Trainer for Washington Headquarter Services.
• Directly responsible for developing, managing and coordinating the agency-wide training program designed to assure compliance with and consistent enforcement of Title VI of the Civil Rights Act of 1964, as amended (Title VI); Title IX of the Education Amendments of 1972, (Title IX); the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Ave of 1973 (Section 504),
• Reviewed laws, legislation, rules regulations and court decisions; evaluated the impact on agency rules, policies and practices; recommended alternatives, corrections, or remedial actions necessary to maintain an effective EEO/AA program.
Education
Bachelor of Science in Public Administration in Public Administration Oklahoma State University - Oklahoma City, OK
June 2024
Skills
• Excel
• Word
• Microsoft windows
• Tutoring
• Databases
• Recruiting
• Presentation Skills
Assessments
Receptionist — Completed
March 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Work Style: Conscientiousness — Familiar
June 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
March 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Familiar
Administrative Support — Completed
March 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Working with MS Word Documents — Familiar
March 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Skills
Proficient in Microsoft Windows to include: Word, Excel, Power Point, and Internet proficient
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