Front Desk Agent

Front Desk Agent Job Description: Top Duties and Qualifications Front Desk Agent, or Hotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.

Some common responsibilities for a Front Desk Agent include the following:

Manage online, phone and in-person room reservations

Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

Take payment from customers

Respond to guests’ issues and complaints in a friendly, timely manner

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Assist customers with the planning of special events such as weddings and business conferences

Arrange specialized services for VIP customers