Customer service/ Project Officer

Ayan A Kalif

802-***-**** . ***********@*****.***

Winooski Vermont

Office and Administration

* ***** ** ****** **************, Program officer and Team leader

Organizing meetings and managing databases

Preparing letters, presentations and reports.

Organizing induction programmes for new employees

Ensuring that health and safety policies are up to date

Delegating tasks to junior employees

Assisting the Organisation's HR function by keeping personnel records up to date, arranging interviews and so o

Managing office budgets

Supervising and monitoring the work of administrative staff

Events

Booking transport and accommodation.

Organizing all logistic requirements.

Coordinating Youth. Elderly and Women peace builders

Technology

Computer skills: Oracle, Word, Excel, Access, Power Point, Outlook.

Excellent communication and presentation skills.

Attention to detail, goal oriented, and ability to meet tight deadlines.

Energetic and seeks continuous self- development.

Writing letters, papers, proposals, and preparing presentations.

Customer Services

Attend incoming call and outgoing call on Air Asia flight.

Handle customer inquiries

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

update existing customer information

Identify and escalate priority issues

Route calls to appropriate resource

Humanitarian Work

Assessing emergency situations and working closely with local Community

Making security assessment to ensure the staff safety.

Ensuring staff and volunteers follow safety and security procedures

Making sure staff and volunteers are familiar with the culture, laws and practices of their location

Managing emergency activities and monitoring their effectiveness

Producing response reports, recommendations, and proposals for emergency intervention

recruiting/managing local staff

Organizing induction, support and training for aid workers

Research Assistant

Collect various forms of data pertaining to the research project.

Summarize books and prepare presentations for research material.

Keep record of information obtained during research.

Conduct research of the literature.

Assist in conducting analyses of data, interpret, draw conclusions, and discuss with principal investigator.

Assist in preparing various reports containing descriptive, analytical, and evaluative

Project assist

Academic Qualifications

Master of Management (Mmgt) - Graduated in December 2015

IIUM- Graduate School of Management- Gombak Campus Selangor- Malaysia

Bachelor’s Degree in Human Resource Management (Hons) January 2013

University Utara Malaysia Sintok, Malaysia.

Language Skills

Somali: Excellent- Mother tongue

English: Excellent- Second language

Bahasa Melayu: first level (learning in progress)

Employment History

2017-2020 Project Officer Interpeace peace building team

2013-2016 Customer Services Scicom (MSC) Berhad

2007-2009 Radio Operator The World Food Program

2006-2007 Project Assistant IIDA Women's Development Organization

References

Jen **********@*******.***

***********@*******.***

Contact 802-***-****

Contact this candidate