Customer Service Representative

Sarah Hoffman

629-***-**** *****.*******@*****.*** 2531 Glenrose Avenue, Nashville, Tennessee

Experience

Kroger Nashville, TN

Clicklist Lead 02/2019 - 08/2020

addressed customer inquires and resolved complaints directed and supervised associates, coached and trained best practices and standard operating procedures. Motivated lead with strong leadership skills and operations knowledge. Driven to grow clicklist and customer base with excellent customer service.

TJ Maxx Nashville, TN

Cashier 09/2020 - 02/2021

Handled online order pickups, locating items and helping customers move bulky purchases to vehicles. Boosted customer retention by explaining and enrolling into loyalty and rewards programs. OPRYLAND HOTEL Nashville, TN

Front Desk Receptionist 03/2021 - 09/2021

Greet all guests and assist them with check-in and check-out. Manage guest bookings and reservations.

Proficient in Microsoft Office Suite and other necessary computer programs T-Mobile Call Center Nashville, TN

Customer Service Representative 11/2021 - 05/2022 Manage large amounts of inbound and outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile Skills

Customer service, Computer skills, Communication skills, Microsoft office, Supervising experience, Organizational skills Education

Homeschooled Nashville, TN

05/2019

Contact this candidate