Customer Service Personal Assistant
Resume:
Cynthia Flint
Energetic Customer Service Representative with years of experience resolving complex
customer inquiries. Passionate about building strong customer relationships, and increasing customer engagement.
Tupelo, MS 38801
***********@*****.***
Self-motivated Customer Service Representative with 10+ years of experience. Excellent communication skills combined with a profound ability to resolve problems arising to ensure recurring business opportunities. Very people oriented and strive to assist customers and/or clients in solving issues they are experiencing. Experienced in Sales and high achiever. Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Topgolf/Shiftsmart - Remote
January 2021 to Present
• Provide phone support for sports entertainment guests by providing venue wait times, helping with reservation bookings, and answering general questions. Night Auditor
Best Western Plus - Tupelo, MS
January 2020 to February 2022
• Assisted guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Registered guests and manages the rooming chart.
• Collected payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Verified credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balanced cash drawer by counting cash at beginning and end of work shift.
• Reconciled nightly finances and reports.
• Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
• Facilitated correspondence with guests.
• Knowledgeable of all essential aspects of our resort or hotel operations.
• Acted as the site liaison for the services and sales center Marketing and Sales Coordinator
Christian Auctions - Okolona, MS
August 2014 to November 2020
• Responsible for making arrangements to hold an auction and ensure the collected items are sold in a fair manner during the auction.
• Handled all responsibilities such as advertising the date, venue, and type of auction to be held. Informed potential individuals and organizations for participation.
• Set up audio- visual equipment, making sitting arrangements for participants.
• Interacted directly with customers and handled all the details required to complete each transaction.
• Responsible for accepting, storing, and releasing auction inventory according to detailed documentation of vehicles, equipment, and assorted personal property.
• Responsible for paying out auctioned items to consignees, as well as deduction of our auction fees and maintaining state tax withholdings and deductions. Property Manager
Tupelo Furniture market - Tupelo, MS
January 2010 to June 2014
Oversee, maintain, and inspect all designated buildings and properties
• Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company overseer, maintain, and inspect all designated buildings and properties
• Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies
• Select tenants through interviews and background checks
• Collect rent, pay invoices, and analyze operating statements
• Prepare the annual budget and report on financial performance regularly
• Manage on-site staff, and vendor and contractor relationships
• Address tenant complaints, violations, and problems
• Prepare and maintain all records, correspondence, and files
• Establish and maintain relationships with tenants
• Highly proficient in Microsoft Office
• Strong interpersonal skills
• Proven ability to comply with operational policies and procedures, codes, and regulations
• Exceptional organizational, problem-solving, and interpersonal skills
• Strong familiarity and working knowledge of affordable housing laws and anti-discrimination legislation
• Select tenants through interviews and background checks
• Collect rent, pay invoices, and analyze operating statements
• Prepare the annual budget and report on financial performance regularly
• Manage on-site staff, and vendor and contractor relationships
• Address tenant complaints, violations, and problems
• Prepare and maintain all records, correspondence, and files
• Establish and maintain relationships with tenants Freight Broker/Dispatcher
Dart intermodal - Memphis, TN
September 2000 to July 2006
Served as a liaison between shippers and carriers to secure transportation of goods. Marketing to attract new customers, pair customers with freight carriers, book orders and line carriers up for loading. Admistrative Assistant
Mississippi Furniture Market - Tupelo, MS
December 1990 to August 2000
• Answered phones and greeted visitors
• Scheduled appointments and maintain calendars
• Scheduled and coordinated staff and other meetings
• Collated and distributed mail
• Prepared communications, such as memos, emails, invoices, reports and other correspondence
• Wrote and edited documents from letters to reports and instructional documents
• Created and maintained filing systems, both electronic and physical
• Managed accounts and perform bookkeeping to include A/P and A/R Education
Associate's degree in Business Administration
Northeast Community College - Booneville, MS
August 1987 to May 1989
High school diploma
Tupelo High School - Tupelo, MS
September 1983 to May 1986
Skills
• Property Management
• Freight Experience
• Sales Support
• Event Planning
• Microsoft Excel
• Accounts Payable
• Office Management
• Sales
• Accounting
• Property Leasing
• Payroll
• Marketing
• Logistics
• Microsoft Outlook
• Accounts Receivable
• QuickBooks
• Fair Housing Regulations
• Bookkeeping
• Merchandising
• Pricing
• Tax Experience
• Account Management
• Financial Report Writing
• Personal Assistant Experience
• Management
• Account Reconciliation
• Order Entry
• Customer service
• General Ledger Accounting
• General Ledger Reconciliation
• Journal Entries
• Negotiation
• Bank Reconciliation
• Financial Analysis
• Microsoft Dynamics GP
• Guest Services
Assessments
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Highly Proficient
February 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Customer service — Highly Proficient
February 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
February 2022
Identifying and resolving common customer issues
Full results: Highly Proficient
Data entry: Attention to detail — Proficient
May 2022
Maintaining data integrity by detecting errors
Full results: Proficient
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