Episcopal Hospital Customer Service

LaShasta Harris

832-***-**** **************@*****.***

HEALTHCARE ADMINISTRATIVE PROFESSIONAL

Accomplished Environmental Management Service Aid with extensive experience in Healthcare Environment. Extensive experience in scheduling complex surgical procedures. Possess excellent written, verbal skills, Multi Tasking Orientated, Skilled problem-solver, Self Starter —proven track record of working in increasingly complex hospital departments.

Scheduler Patient Care Patient Lab Testing

Patient Monitoring, Environmental Management Service, Documenting Vital Signs

PROFESSIONAL EXPERIENCE

MICHAEL E. DeBakey VA MEDICAL CENTER – Houston, Texas 5/2019 – Present

Health Aid

Duties, Accomplishments, and Related Skills:

•Serve as a Interim work leader and performed various tasks of a Supervisor as a housekeeper

•Responsible for keeping assigned areas clean, sanitary, and well maintained, follow orders from Housekeeping Supervisor

•Perform and complete all preventative infection control procedures, through adequate sanitation of all surfaces and furniture, to include waiting areas, staff areas, and examination rooms, focusing specifically on floors, windows, walls, and examination surfaces.

•As a Interim Housekeeping Aid Leader, I provided training regarding sanitation procedure operations and, responsible for Personnel understanding all work instructions, while also ensuring completion of assigned work.

• Issued and inventoried cleaning supplies and equipment

•Assisted with inspections of all areas to identifying and correct discrepancies.

•Responsible for the terminal cleaning of patient's room with germicidal detergent in entirety to prepare the room for the next patient upon transfer, discharge

•Broad Knowledge of housekeeping tasks and projects, carry out emergency housekeeping duties where accidents occur

•Effectively communicated with customers to understand their needs and requirements while working diligently to exceed expectations.

•Assisted in scheduling routine maintenance repairs, follows and adheres to all hospital-wide and departmental safety requirements and Training.

•Create and maintain a positive and warm atmosphere; I consistently communicate and treat visitors, veterans, patients, and staff in a tactful, courteous, and respectful manner.

•Improved team working skills by working with fellow employees to effectively complete all assigned task to meet or exceed timely expectations

LaShasta Harris Page 2 of 2

TEXAS ORTHOPEDIC HOSPITAL – Houston, Texas 12/2007-8/2017

One of the nation's top orthopedic hospitals – An HCA facility

Department Administrative Assistant – Operating Room, 10/2015 – 8/2017

Duties, Accomplishments, and Related Skills:

•Performed scheduling of surgical cases utilizing the MEDITECH EHR

•Coordinated surgical procedures with relevant departments and surgical representatives, ensured completion of all facility-related documents, Maintained the privacy & confidentiality of both member & employee w/ regard to medical records, diagnosis, conditions, & status in support of the Corporate Compliance & HIPAA Standards

•Ensured completion of all facility-related documents

•Provided general customer service, strived to maintain good working relationships & rapport w/ patients, other members of the dept, & the health care team

•Fielded general telephone inquires

Scheduler – Preadmit Department, 9/2010 – 10/2015

Duties, Accomplishments, and Related Skills:

•Receive and sign-in patients on arrival

•Verify patient information to the day-to-day surgical schedule

•Responsible for obtaining and copying patient medication lists

•Fielded scheduling inquires via phone, Liaised between patients and doctors. Scheduled appointments with doctors and sent a reminder call to both parties before the scheduled surgery date.

•Ensured all documents are correctly filled out and processed into the system as required

•Updated the patient's records after every visit. Maintained copies of the doctor's reports and medical tests.

PBX Operator, 2/2010 – 9/2010

Duties, Accomplishments, and Related Skills:

•Responsible for answering incoming calls for the facility utilizing a multi-line phone system

•Maintained a high-volume workload independently

•Utilized MEDITECH software to preregister direct admits

•Performed general documentation tasks and customer service

•Created, updated, and distributed the company directory to all departments

Patient Care Assistant, 7/2008 – 2/2010

Duties, Accomplishments, and Related Skills:

•Responsible for administering patient care, data collection, planning/treatment plans as directed.

•Strong ability to work without supervision a Self Starter

•Assisted patients with personal hygiene and daily activities, willing to place the needs of others first.

•I have worked in various settings—input physician orders, communicated with physicians, nurses, ancillary staff, patients, and family members.

•Displayed strong clinical skills in assessing vital signs, glucose checks, and providing post-operative care.

•Performed procedures and uses equipment as delegated by RN's, including blood, draws, foley catheter placement and removal, NG tube placement and removal, and EKG's

•Aids people in the use of any medical devices and equipment required for their specific condition

•Strong knowledge of medical terminology, diseases, and procedures

•Understands basic first aid and CPR, and is capable of administering them if need be

Environmental Service Technician, 12/2007 – 7/2008

Duties, Accomplishments, and Related Skills:

•Responsible for cleaning and sanitizing patient rooms and surrounding areas on the patient care unit

•Performed general cleaning functions; swept, vacuumed, dried, mopped, and polished floors to improve hospital conditions

•I have completed other scheduled cleaning processes as defined and assigned in all ancillary areas throughout the hospital.

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CORE COMPETENCIES

Patient-Centric Care

Integrity Communication Teamwork Continuous Learning Competitive Drive

Customer Service Orientation Decision Making

EDUCATION

Robert E. Lee High School – Houston, Texas 1/1992

St. Luke's Episcopal Hospital – Houston, Texas 6/2005

Patient Care Associate Certificate Level I & II

SELECTED TECHNICAL SKILLS

Software:

MEDITECH

Productivity:

Microsoft Word, Excel, PowerPoint, Outlook, Vista, CPRS

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