Customer Service Marketing Manager

VICTORIA

CAMPHOUSE

PROFESSIONAL SUMMARY

Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in computers. Accountable while demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Organized Marketing Manager with 14+ years of being a consistent producer, driven to improve results and exceed goals. Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great leadership skills. Territory Representavtive with Verifiable and proven track record in product marketing, operations, strategic alliance and account management. SKILLS

• Retail merchandising experience

• Detail-oriented

• Positive and friendly

• Goal-oriented

• Exceptional time management skills

• CallSelect communication systems

• Telemation e-CRM

• Strong conflict resolution skills

WORK HISTORY

• Excellent work ethic

• Strong interpersonal skills

• Local/state health laws knowledge

• POS systems expert

• Strategic sales knowledge

• Shipping and receiving professional

• Strong client relations

• Creative problem solver

JANUARY 2007-JANUARY 2010

Territory Rep, Merchandiser Sales Prologix Media Incorporated \ Kent WA

• ocumented all customer inquiries and comments thoroughly and quickly.

• Coordinated between billing department and customers to resolve problems.

• Responded to all customer inquiries thoroughly and professionally.

• Referred unresolved customer grievances to designated departments for further investigation.

• Entered data promptly and efficiently with a 99% accuracy rate.

• Placed special merchandise orders for customers.

• Greeted customers in a timely fashion, while quickly determining their needs.

• Recommended new products and applications to customers, resulting in a in add-on business.

• Answered customer questions about product availability and shipment times.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Organized store merchandise racks by size, style and color to promote visually appealing environment.

• Recommended alternative items if product was out of stock.

• Scheduled weekly inventory pickups and deliveries with vendors.

• Communicated all store initiatives and promotions to customers to generate return business.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

JANUARY 1996-MAY 2001

Pharmaceutical Sales Dey Laboratories Napa Valley California

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Successfully acquired an average of 30% new customers per month, generating a 130% growth in revenue.

• Contributed to annual store sales of 2.6 million per year.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Directed calls to appropriate individuals and departments.

• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

• Helped drive sales goals and achieve monthly quotas.

• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

• Assisted in creating pre-season marketing plans to support department and divisional strategies.

• Set up and explained new membership contracts.

• Described product to customers and accurately explained details and care of merchandise.

• Politely assisted customers in person and via telephone.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Ensured superior customer experience by addressing customer concerns/ demonstrating empathy and resolving problems on the spot.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Dedicated to continuously improving sales abilities and product knowledge. EDUCATION

1988

Bachelor of Arts: Art History

Pacific Union College, Angwin, CA

ADDITIONAL INFORMATION

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