Customer Service Office Manager

Emily Zeller

661-***-**** / adq8h2@r.postjobfree.com

HIGHLIGHTS

• Administer the oversight of the companies of policies and procedures

• Assisted with the oversight of inventory control and merchandising

• Responsible for the recruitment & potential interviewing of employees

• Training, mentoring and development of the sales teams

• Oversaw sales teams’ professional growth according company guidelines and professional training materials

• Developed a strong customer service base

• Strong in the area of conflict resolution with both our customers and our staff

• Achieving financial goals

• Accurate cash handling procedures

EXPERIENCE

Skechers AUGUST 2018 – Present

Assistant Store Manager

• Maintain daily records of all transaction and generate reports for store manager

• Train staff to deliver outstanding customer service

• Write order supply requests to replenish

• Motivate sales employees to employees to improve morale, performance, and store revenue

• Addressed customer inquiries and resolved complaints

• Handled weekly schedules according to payroll policies

• Exceeded sales and accomplished business objectives by inspiring staff and promotional target products

• Accountable for the store’s inventory and the implementation of procedures re: receivables; discrepancies; transfer; damaged or lost inventory and the merchandising of the product.

• Managed the implementation of cash handling; merchandising; product knowledge and developing incentive programs for staff achievement Emily Zeller page 2

Learning Care Group, Children’s Courtyard of Valley Ranch, TX School Age Manager SEPTEMBER 2014 – JANUARY 2017

• Ensure effective operation of childcare facility as well as supervision of after school staff

• Manage delivery of quality early childhood education program in after school program

• Hire and develop employees capable of educating school-age school

• Build enrollment to operate school at capacity

• Establish positive and ongoing communication with parents

• Implement curriculum and program philosophy; ensure facility maintenance; oversee all operational functions of the school, demonstrate knowledge of legal regulations and standards

• Establish an environment of learning by ensuring proper implementation of curriculum to maintain the integrity

• Communicate clearly, concisely and accurately with parents, staff, field management, other company personnel and vendors in orders to ensure effective operations at the school

• Achieve and/or maintain appropriate certification and accreditation programs and efforts

• Demonstrate knowledge and understanding of state licensing and other applicable regulations by continually maintaining compliance

• Manage the school in conformance with all state/local regulations and company policies, procedures, programs and processes

• Plan work schedules and supervised staff, assist in lesson planning and evaluate staff’s performance

Learning Care Group, Children’s Courtyard of Coppell, Coppell, TX Lead Teacher AUGUST 2012 -SEPTEMBER 2014

• Manage delivery of quality early childhood education program in after school program.

• Maintain enrollment within my classroom to operate school at capacity.

• Establish positive and ongoing communication with parents.

• Implement curriculum and program philosophy; demonstrate knowledge of legal regulations and standards.

• Establish an environment of learning by ensuring proper implementation of curriculum to maintain the integrity of the program.

• Communicate clearly, concisely and accurately with parents, and co-workers.

• Achieve and/or maintain appropriate certification and training.

• Demonstrate knowledge and understanding of state licensing and other applicable regulations by continually maintaining compliance.

• Create lesson plans, and evaluate children’s performance in my class. Emily Zeller page 3

SoCal Physical Therapy, Valencia, CA

Office Manager February 2009 - December 2010

• Scheduled all patients’ evaluations and appointments with the doctor

• Responsible for all daily operations within a one-million-dollar Physical Therapy office

• Verified medical insurance for all clients seen in the office

• Responsible for setting up and verifying each patients’ charts (daily notes, exercise logs, prescriptions, etc.)

• Daily communication with billing department

• Responsible for all collection notices and patient payment plans

• Responsible for keeping all client files up to date

• Ordered office supplies and maintained office janitorial & repairs

• Developed community outreach programs and fundraising activities. EDUCATION

Bachelor of Arts in Recreation and Leisure Studies, California State of Long Beach, Long Beach, CA Associate of Arts Degree in Recreation, Los Angeles City College, Los Angeles, CA Professional and personal references available upon request

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