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Desktop Support Management Specialist

Location:
Antioch, TN
Posted:
May 30, 2022

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Resume:

Hugh A. Ridgeway

*** ******** *****

Vine Grove, KY 40175

E-mail: adq8gj@r.postjobfree.com

Cell: 270-***-****

IT SUPPORT

PROFESSIONAL EXPERIENCE

Calibre Systems, Inc.

Range Training and Land Assessment (RTLA) – HEO November 2012 to Current

Ensure contract requirements are met in the completion of collective tasks.

Assist in planning projects and coordinating actions with the ITAM Coordinator.

Assist in the planning of the annual five-year work plan.

Manage and coordinate the activities of the Land Rehabilitation and Maintenance (LRAM) team.

Demonstrated stamina and endurance in completion of daily duties and missions.

Supported company Chief Operating Officer with daily operational functions.

US Army (Retired) August 1978 to March 2011

15th Engineer Company Operations Sergeant, Ft. Knox, KY 50 hrs. a week F/T

Served as a functional supervisor for 6 team leaders and 12 employees.

Assumed responsibility for the company in the absence of the First Sergeant.

Established many documents in word and excel that the company uses today.

Maintained 100% accountability of all assigned equipment and the maintenance of over $150,000 worth of equipment.

Well respected team player that motivates subordinates.

Demonstrated ability to prioritize and manage multiple projects simultaneously.

Established a network and maintained a satellite internet communications link that provided local and remote desktop support for 40 customers, to include moving it three times and the SSVT (Setup, Stimulate, Verify and Teardown) procedures.

R&C Computer Works June 2002 to Oct 2006

Owner/Operator, 802 Charlene Drive, Vine Grove, KY 20 hrs. a week F/T

Served as information management specialist for personal computer (PC) based applications.

Diagnoses (i.e. tower computers, communications, and other IT related equipment for malfunctions and operating problems. Determine the possible causes and makes corrective adjustments).

Performed routine equipment maintenance on IT equipment.

Defined and isolated specific problems using available diagnostic and error recovery techniques.

Maintain liaison with manufactures and/or service contractors to ascertain proper configuration, and operate various types of peripheral equipment for input/output operations.

I continue to improve associates computers and provide them information on current upgrades available as well as recommendations.

SOFTWARE / TOOLS

Proficient with Microsoft software packages such as Word, Excel, PPT and MS Office.

MacAfee Antivirus, Windows XP/Vista/Win7-10/Servers 2000, 2003, 2008/98/95, DOS, TCP/IP.

Superior analytical, organizational, and problem solving skills.

Working knowledge of laptop / desktop (HP, IBM, Dell) device configuration and management.

EDUCATION

(A.A.S. IT) Associate of Science in Computer Information Technology, Sullivan University, Fort Knox, KY 2013 (Cum Laude)

State University of New York at Morrisville (SUNY Morrisville), Morrisville, NY

ADDITIONAL INFORMATION

Previously maintained a SECRET Security Clearance (final in 2009) with a Background Investigation.

Deployed to Somalia, Iraq and Afghanistan twice.

Graduated with honors with a 3.65 GPA.



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