Customer Service Word Processor

SHAHEER AL-BALUSHI

Email: ****************@*****.***

Cell phone: +968-********, Cell phone 2 :( +968-********

OBJECTIVE

Seek employment as a receptionist or in sales, bringing in depth understanding of electronic word processor and circuit board, as well as excellent customer service, time keeping, and attention to detail skills.

SKILLS & ABILITIES

Active Listening

Speaking

Service Orientation

Persuasion

Negotiation

Coordination

Time Management

Active Learning

EXPERIENCE

Sep, 2015 – Oct,2018 Saud Bahwan Group Muscat

Heavy Equipment Spare parts counterperson:

Fill customer orders from stock and place orders when requested items are out of stock.

Provide exceptional service to all customers and Komatsu vendors.

Provides parts support to service department.

Assist in maintaining perpetual inventories

Help maintain cleanliness and professional appearance of the service counter, work area and stockroom

Assist with daily inventory, receiving, stocking.

Receive and fill telephone orders for parts

Take product orders from customers

Process sales or other transactions

Jul, 2005 – Aug,2006 Majan Continental Hotel Muscat

Receptionist

Greeting guests.

Dealing with booking by phone, email, letters, faxes or face to face

Completing procedures when gusts arrives and leaves.

Choosing rooms and handing out keys, preparing bills and taking payments.

Taking and passing messages to guests.

Dealing with special requests from guests like (booking theater tickets, storing valuable items).

Answering questions about what the hotel offers and surrounding areas.

Dealing with complains or problems.

EDUCATION

Jun, 2006 Moosa Bin Naseer Al-Khoud

Secondary School

TRAINING & COURSES

Oct, 2009 National Hospitality Institute Muscat

Completed below topics Course:

IATA Airside safety

Cabin Crew diploma

Global distribution system Trainig

VRQ- Customer service & VRQ – conflict Handling

HSE – First Aid & Fire Fighting

Food Hygiene

Basic Cabic Crew Trainig

Hospitality Trainig

Aug, 2008 National Hospitality Institute Muscat

Completed Reception Course

REFERENCES

Available upon request.

Contact this candidate