Customer Service Representative
Resume:
Bonnie LaFlower
Apt. *
Montpelier VT 05602
**************@*****.***
Skills
●Effectively handle an average of 50+ escalated calls a day
●Able to set priorities and meet deadlines
●Capable of excelling under pressure
●Highly detailed and customer service oriented
●Function well independently or as a team member
●Manage multiple tasks at once, with strict adherence to time
●Proficient in Microsoft Word, Excel, Powerpoint and Outlook
●Data entry speed: 10,000 wph; typing speed: 75 wpm
Professional Experience
Choice TBI Services March 2014 - August 2015
Home Provider, Life Skills Aide
●Provided assistance with life skills to people with traumatic brain injuries with the goal of transitioning to living independent.
●Managed daily and weekly records of in home client.
●Attended periodical training and staff meetings.
●Maintained computer records of daily and weekly activities.
Second Springs/Collaborative Solutions October 2012 – February 2014
Customer Service/ Recovery Staff
●Provided customer service to patients in the transitional housing facility
●Directed support care to ensure resident safety
●Effectively followed company protocols
●Effectively worked well as a team member
●Followed directions from Team Leaders and Administration
Vermont Monument Company August 1995 – November 2009
Customer Service Representative/ Office Manager
●Handled an average of 50+ calls daily (specially dealt with escalated calls)
●Dealt with customers over the phone and in person providing 100% satisfaction at all times
●Managed retail monuments and designs over the phone and walk-in customers
●Assisted customers with billing questions and bill format explanations
●Took payments and make payment arrangements
●Supervised field work
●Contracted with local cemeteries as Repair and Removal of old monuments
●Created and maintained customer and inventory databases
●Ordered office supplies and inventory
●Maintained relations with vendors
●Worked with local media to market company
Education
Burlington College
Medical Transcription Certificate Course
Norwich University
2 Semesters Nursing Program (Credits Earned)
Vermont College
2 Semesters Early Education Program (Credits Earned)
Union 32 High School
High School Diploma
Since 2015 after receiving a settlement from my divorce I traveled the country landing back in Montpelier in 2019. Only recently as funds are running low have I decided to go back to work.
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