Profile Summary

Extensive experience & proven knowledge of over 10 years in F&B and Hospitality Operations Management with focus on maximizing customer satisfaction, process compliance and so on. A strategic planner with proficiency in heading the entire operations and managing catering for all kinds of social events, seminars & conferences, state banquets as well as outdoor catering. Key member of planning & execution team for sit down lunch organized for American President Mr. Barack Obama.

Worked as a designated personal butler for dignitaries like Sheikh Rashid Al Maktoum Al- Khalifa (Signing Authority of Dubai), Sheikh Al Matar Al Hai Jamal (Chairman of Board of Directors-Dubai Civil Aviation), Ms. Jan Handerson (Consul General of New Zealand), Mr. Subodh Bhargava (Director of Tata Communication), Mr. Khaled

(Consul General of Egypt), Mr. Shashank Manohar (Secretary- BCCI), Mr. Nitish Kumar (Chief Minister of Bihar), Mr. N. Srinavasan (President -BCCI), Mr. Mark Kenworthy (GM-Aston Martin-Middle East & North America). Successfully managed large teams in setting inspirational goals, defined KPIs & metrics for the team and ensured achievement of the goals while collaborating with senior & board level management team in decision-making process.

Proven skills in recovering bad debts; streamlined the revenue increase of 40% for Inox Leisure Ltd. Experienced in achieving the delivery of the highest quality of services & performance standards; providing thought leadership on all operational aspects, reviewing performance, systems & processes. Capabilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence; maintained customer satisfaction score of 85%-90%.

Outstanding communication & leadership skills that have been put to excellent use in effectively resolving problems and promoting a positive work environment.

Core Competencies

Notable Accomplishments Across the Career

Offered by Maharashtra Tourism & Development Corporation to be a Resort Manager

Key part of the planning and execution team for:

o Sit down dinner for Rahul Bose ‘The Foundation”

o Indo- German Chamber of Commerce Sit-Down dinner o Indo- American Chamber of Commerce various functions Managed multiple events at Mr. Mukesh Ambani's residence - ‘Antilla' Led various events of Automobile launching for brands like BMW, Mercedes, Aston-Martin, Mahindra and so on

Acknowledged with certificate for ‘Outstanding Performance' during industrial training

Acted as Public Relations Manager for ‘MARIACHIS' (A Mexican food festival) during college

Spearheaded F & B Service Department during third year of HMCT Organizational Experience

Apr’2021-till present: Jones Lang Lasalle Building Operations Private Limited, Mumbai as Property Manager.

Key Result Areas: (Luxury Residential Site Operations) I am in charge of the entire bouquet of Property Management Services provided at the site. My role is to ensure smooth operations at the site by enhancing efficiency using innovation and technology. My role will encompass and not be limited to:

• Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.

• Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance.

ANUBHAV DEVIDAS PATIIL

Operations Manager

Expertise in blending creative intellect / insight and sharp planning skills for managing Operations (administration), meeting top / bottom-line and expanding company’s footprints; A versatile, high-energy professional with the distinction of executing prestigious projects of large magnitude within strict time schedules, cost & quality. adq8ee@r.postjobfree.com +91-998*******

Operations Management

Business Development

Budgeting/Costing

Housekeeping, Safety, Cleanliness

Training & Development

Resource & Cost Control

Client/VVIP Guest Management

Team Building & Leadership

Soft Skills

• Maintaining service level agreements and keeping performance indicator scores above excellence.

• Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.

• Overseeing all vendor quotations and invoices.

• Ensure proper signoffs for attendance and all the required details for cost sheet submission.

• Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.

• Ensuring Accuracy of billing information.

• Manpower planning for the site (playing a major role in their hiring process etc.)

• Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. • Ensure proper teamwork for all the facilities.

• Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management.

• Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.

• Dealing with occupants’ queries in verbal/ written form.

• Ensuring robust complaint management process is in place and is followed meticulously

• Communicating and circulating information to occupants’ authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site

• All risk assessment recommendations are implemented and enforced for compliances.

• Creating business continuity plans.

• Resolving emergency maintenance matters with urgency.

• Maintaining exemplary relationship management with projects, consultants, contractors, Govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.

• Creating and submitting the daily management report (DMR) and the monthly management reports (MMR).

• Coordinate and maintain the as-built drawing and transition document library.

• Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.

• Facilitate the services under the Slogan “No Safety No Work”. Feb’17-June’20: Inox Leisure Ltd., Nariman Point as Operations Manager

Key Result Areas: (Multiplex Operation)

Planning and executing operational procedures to ensure the smooth and efficient operation of the business; managing operational SKU’s

Performing duties and supervising Theatre Managers and F&B Managers in all aspects of operations including box office, concessions, Housekeeping services, promotional activity, corporate affairs, ushering, administration and projection

Managing entire gamut of Food & Beverage operations including aesthetic presentation of food and beverages for the purpose of ensuring compliance with quality & hygiene standards

Developing, setting, reviewing and monitoring uniform standards, operational practices, company policies, hygiene, quality standards and ensuring they are adhered to

Ensuring efficient and effective deployment of staff to provide service standards and managing business levels

Change Agent

Collaborator

Motivator

Communicator

Career Timeline

Growth Path:

Reviewing all aspects of the operations to maximize customer satisfaction, operational efficiency and effectiveness, enhancement of sales, profitability and standards

Coordinating and ensuring the effective training and development of all managers and staff including succession planning

Supervising day-to-day accounting and financial controls and measures with adherence of Management policies; reconciling tickets sold (online & offline); closing reports, sharing Daily Collections Reports (DCR) with distributors and managing guest safety cycle from entry to exit

Identifying, engaging and managing vendors of facilities & infrastructure and ensuring timely payments; interacting with vendors and agencies for signing effective corporate deals and contracts for AMCs

Meeting VVIP’s & patrons, assisting & addressing their concerns / escalations to complete satisfaction

Setting & ensuring all procedures are followed; monitoring and updating quality procedures by carrying out operational audits

Sustaining cost of goods sold as per the defined budgets; analyzing the reasons to minimize the wastages and pilferages through innovative initiatives

Making sure that all the inventory processes are followed in managing the consumable and non-consumable items

conducting trainings and certifications for all the team members at the Cinema as per the Training Calendar and Process Training Plan; ensuring that fire safety and first aid trainings are conducted for 100% staff present at the cinema every month

Motivating and driving customers to register with INOX Loyalty Program at the Box Office; addressing all the queries from patrons related to INOX Loyalty Membership Program, redemption and usage of cards

Validating the programming schedule and getting it acknowledged by Unit Head

Complying to all the internal as well as regulatory processes related to selling of movie tickets at the box-office

Mar’15-Jan’17: British Brewing Company, Mumbai as Assistant Restaurant Manager

Mar’13-Feb’15: Kumuda Banquets, Mumbai as Banquet Manager

Exhibited leadership in setting up operations right from scratch, overcoming complex business challenges and making high-stakes decisions using experience-backed judgment & irreproachable integrity Sept’12-Apr’13: Shangri-la Hotels & Resorts, Mumbai as F & B Associate Banquets & Events Department

Mar’10-Aug’12: Oberoi Hotels & Resorts/Trident Group of Hotels

(Banquets & Frangipani)

Mar’10-Apr’11 Apr’11-Aug’12

F & B Associate Butler

Academic Details

2009: B.Sc. in Hotel & Catering Administration from Metropolitan Institute of Hotel Management and Catering Technology, Alagappa University, Pune

2006: 12th from Abhinandan Junior College, Nagpur, Pune Board

2004: 10th from Shri Rajendra High School, Nagpur, Pune Board Personal Details

Date of Birth: 16th January 1987

Languages Known: English, Hindi and Marathi.

Permanent Address: Asgar Manzil, Room no. 4, 3rd Floor, Jerbai Wadia Rd., Parel-Bhoiwada, Mumbai–400012, Maharashtra.

Present Address: Vijay Galaxy, Tower 2, Flat No.2701, Opp. Dalal Engineering, Waghbil Naka, Thane (West) – 400607, Maharashtra.

Feb’17-June’20:

Inox Leisure Ltd., Nariman

Point as Operations

Manager.

Mar’15-Jan’17:

British Brewing Company,

Mumbai as Assistant

Restaurant Manager.

Sept’12-Apr’13:

Shangri-la, Mumbai as F & B

Associate Banquets &

Events Department.

Jun’13-Feb’15:

Kumuda Banquets,

Mumbai as Banquet

Manager.

Mar’10-Aug’12:

Oberoi Hotels & Resorts

/Trident Hotel (Banquets &

Frangipani) as Butler.

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