Graphic Designer/ Customer Service/ Sales Experience

REGINA DARBY

**** *** ********* ***** *** *** Houston, TX, 77058 346-***-**** ****.****@******.***

EXPERIENCE

Instacart, Houston, TX

Shopper/Deliveries,

May 2021 - Present

•Keep records of customer interactions and transactions, recording details of comments as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers’ concerns.

•Compare disputed merchandise with original requests and information from app platform.

•Load vehicle with listed goods, ensuring goods are loaded correctly and taking precautions with fragile goods.

•Drive vehicle along most efficient routes reach destinations and deliver merchandise.

•Unload and sort items collected along delivery route.

•Record delivery information on daily delivery record.

ATS, Houston, TX

Merchandising,

February 2022 - April 2022

•Construct or assemble displays or display components using hand tools or power tools according to specifications.

•Collaborate with others to obtain products or other display items.

•Take photographs of displays or signage.

•Plan and construct commercial displays to entice and appeal to customers.

•Obtain plans from display managers and discuss their implementation with supervisors.

•Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor as instructed.

UberEats, Houston, TX

Delivery Driver,

April 2021 – April 2022

•Record delivery information on daily record as well as details of customer interactions, inquiries and comments.

•Check to ensure that appropriate changes were made to resolve customers’ problems.

Stay At Home Mom, Longview, TX

June 2016 – Feb 2021

.Lapse in employment attributed to raising my daughters as a supportive parent 100% of the time. I truly loved every minute of every day while making precious memories with no regrets. Hardest job ever but by far the most rewarding!

KAMs Designs, Longview, TX

Owner/ Graphic Designer/Marketing, March 2013 - June 2016

•Formulate, direct, and coordinate marketing activities to promote products and services based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

•Evaluate the financial aspects of product development, such as budges, expenditures, research, and development appropriations, or return-on-investment and profit-loss projections.

•Develop pricing strategies, balancing firm objects and customer satisfaction.

•Compile lists describing product or service offerings.

•Coordinate and participate in promotional activities, working with advertisers to market products and services.

•Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution strategies.

•Advise business or other groups on local factors affecting the buying or selling of products or services.

Veterans Helping Veterans, Longview, TX

Non-Profit Development & Marketing, Jan 2013 - June 2016

•Plan and execute advertising policies and strategies as well as promotional material for organization to increase community awareness of services and products.

•Confer with clients to provide marketing or technical advice.

•Direct and coordinate product research and development to assist combat veterans and families.

•Consult publications to learn about conventions and social functions and to organize prospect files for promotional purposes and community awareness.

•Coordinate with the media to disseminate advertising.

•Contact various veteran organizations to explain services and facilities offered.

•Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support, and action, to further campaign goals.

Pine Tree ISD, Longview, TX

Teacher, Jul 2001 - Sep 2012

•Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

•Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.

•Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

•Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.

•Observe and evaluate students' performance, behavior, social development, and physical health.

•Read books to entire classes or small groups.

•Prepare and implement remedial programs for students requiring extra help.

•Prepare, administer, and grade tests and assignments to evaluate students' progress.

•Enforce administration policies and rules governing students.

•Confer with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems.

•Use computers, audio-visual aids, and other equipment and materials to supplement presentations.

•Prepare reports on students and activities as required by administration.

•Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.

•Administer standardized ability and achievement tests and interpret results to determine student strengths and areas of need.

•Sponsor extracurricular activities such as clubs, student organizations, and academic contests.

•Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.

Southwestern Bell, Tyler, TX

Customer Service Rep-Call Center,

Jul 2000 - Aug 2001

•Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

•Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

•Solicit sales of new or additional services or products.

•Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

UT Health Center at Tyler, Tyler, TX

Administrative Assistant, Mar 1995 - Jul 2000

•Answer phone calls and direct calls to appropriate parties or take messages.

•Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

•Attend meetings to record minutes.

•Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

•File and retrieve corporate documents, records, and reports.

•Open, sort, and distribute incoming correspondence, including faxes and email.

•Make travel arrangements for executives.

•Prepare responses to correspondence containing routine inquiries.

•Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

•Manage and maintain executives' schedules.

•Compile, transcribe, and distribute minutes of meetings.

Terminix, Longview, TX

Branch Secretary, Jul 1994 - Mar 1995

•Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

•Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

•Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

•Locate and attach appropriate files to incoming correspondence requiring replies.

•Open, read, route, and distribute incoming mail or other materials and answer routine letters.

•Complete forms in accordance with company procedures.

•Make copies of correspondence or other printed material.

•Compose, type, and distribute meeting notes, routine correspondence, and reports.

•Learn to operate new office technologies as they are developed and implemented.

•Maintain scheduling and event calendars.

•Schedule and confirm appointments for clients, customers, or supervisors.

•Order and dispense supplies.

•Conduct searches to find needed information, using such sources as the Internet.

•Provide services to customers, such as order placement or account information.

•Collect and disburse funds from cash accounts, and keep records of collections and disbursements.

•Arrange conference, meeting, or travel reservations for office personnel.

Brookshire's, Kilgore, TX

Cashier, Dec 1990 - Jul 1994

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

•Greet customers entering establishments.

•Answer customers' questions, and provide information on procedures or policies.

•Process merchandise returns and exchanges.

•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

•Stock shelves, and mark prices on shelves and items.

•Request information or assistance using paging systems.

•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

•Calculate total payments received during a time period, and reconcile this with total sales.

•Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

•Sort, count, and wrap currency and coins.

•Offer customers carry-out service at the completion of transactions.

•Weigh items sold by weight to determine prices.

•Issue trading stamps, and redeem food stamps and coupons.

Revco, Quitman, TX

Cashier, Nov 1989 - Nov 1990

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

•Greet customers entering establishments.

•Answer customers' questions, and provide information on procedures or policies.

•Process merchandise returns and exchanges.

•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

•Stock shelves, and mark prices on shelves and items.

•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

•Calculate total payments received during a time period, and reconcile this with total sales.

•Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

•Supervise others and provide on-the-job training.

•Compute and record totals of transactions.

•Compile and maintain non-monetary reports and records.

EDUCATION

LeTourneau University

Longview, TX

4-8 ELAR & 6-12 Business Education Education (Apr 2006)

LeTourneau University

Longview, TX

BBA Business (May 2005)

•GPA: 3.94

•Awards & Honors: Summa Cum Laude

Alba-Golden High School

Alba, TX

High School Diploma (May 1992)

ADDITIONAL SKILLS

•Microsoft Office

•Type 60 wpm

•Exceptional Customer Relations

•Accts Payable/Receivable

•Maintain Confidentiality ALWAYS

•Detail Oriented/Team Player

CERTIFICATIONS

•4-8 ELAR TX

•6-12 Business Education TX

REFERENCES

References available upon request

Contact this candidate