Fulfillment Manager Center
Resume:
Wanda Pitt
Rocky Mount, NC • 252-***-****
Distribution Manager
Transformational leader with progressive experience operations, logistics, and supply chain management activities.
Accomplished professional with substantial experience spanning distribution operations, including operations excellence, business development and people management. Adept at building cross-functional teams, managing complex projects, and administering financial budgets to improve functions across multiple lines of operation. Leverage expertise to identify and address subpar operations and generate robust cost savings; exemplary leader excelling in dynamic, fast-paced environments
Business Development
Strategic Planning & Analysis
Accounting & Financial Management
Budget Development / Banking
Cross-Department Communication
Operations Excellence
Quality Control / Management
Inventory Control / Logistics
Continuous Improvements
Health & Safety Management
People Management
Recruitment & Hiring Operations
Training & Development Programs
Problem Solving / Critical Thinking
Team Leadership / Coaching / Customer service
Professional Experience
Qurate Retail Group (QVC), Rocky Mount, NC 2018 – Present
Area Fulfillment Manager
Serve as an integral member of the team, driving goals and corporate priorities. Track and analyze key metrics to identify areas of critical opportunity and potential cost savings, partnering with the operations team to eliminate or reduce losses through root cause analysis. Manage risk to drive corporate objectives in the areas of environment, health and safety, asset capability, quality, and production.
●Created value for the department, leading a team of 40 to 60 cross-functional professionals to drive process improvements and enhance distribution activities.
●Promoted the integration of people, processes, and systems to manage and reduce costs, simultaneously performing in multiple capacities under intense pressure.
●Directed training and enforcement of OSHA safety standards; provided systematic monitoring and evaluation to guard against loss and ensure adherence to regulatory requirements.
●Launched a customer complaint database, improving coordination and communication between support functions; presented operational analysis to multiple levels of management.
●Achieved a positive work culture, achieved preventing 100% detention charges from occurring, PPA disposition is the highest money maker for the company 100% rate in the apparel process, and 80% reduced unscanned RDs
●Demonstrate flexibility and leadership to support teams and travel to temporary assignments in Florence, SC following a fire at the Rocky Mount Fulfillment Center in December of 2021.
Serving Hands LLC, Rocky Mount, NC 2006 – 2018
Alternative Family Living Supervisor - Mental Health
Structured long-term approaches that shaped the overall design of the program, working diligently to maximize resources while managing various aspects of operations. Oversaw a program that brought value, leading multi-disciplinary teams of outreach and counselling staff serving the community. Coordinated front end office operations, accounting and financial operations, and employee relations, in addition to supporting program curriculum development.
●Designed strategies for proactive and responsive support, providing analysis and guidance to advance program objectives; worked with the finance team to define internal systems, and oversee operational budgets.
●Improved results greater than 80% of the IDD, MR, and handicapped patients through positive redirection.
●Forged robust relationships with key stakeholders and beneficiaries to coordinate funding activities and maximize strategic impact; served as the main liaison with key organizations and institutions
Education
Bachelor of Science in Organizational Management Purdue University Global
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