Data Entry Customer Service

Shalomaine Brown

Skills and Qualifications: All Call Center Roles Including Virtual and In Person,Data Entry, Appointment Setting Inbound Outbound Sales, Data Entry, Customer Service, B2B

Languages Spoken: English

Amount Of Work Experience:

(Data Entry) (5 Years experience)

(Customer Service) (12 Years experience)

(Sales) (7 Years experience)

Mailing Address: 4606 Shadow Moss Court Augusta, GA, 30906

Home: 706-***-****

Cell: 706-***-****

Work: 706-***-****

Emails:**************@*****.***

****************@*****.***

List Of Convictions: Felony Conviction or Misdemeanor Conviction: None/N/A

Education: High School Diploma and Some College Credits

Desired Position: Any Virtual Or Work At Home Position, Mainly, Data Entry, Customer Service, Inbound Sale or Tech Support

Desired Employment Type: Full Time or Part Time, Seasonal Or Contract

My Education: Cornerstone Christian Academy, Traditional Home Schooler

School Address: 3588 Hickory Grove Rd NW. Acworth, GA 30101

[Degree Obtained] High School Diploma

Date graduated: 5,17,2004

With a 3.88 grade average

College Major: Business Management / Sales And Marketing

(1 year accomplished)

Previous Work Experiences

Experience: Windy City Call Center

Dates of Employment: July 2015- December, 2020.

Appointment Setter,Customer Service Agent, Outbound Sales Agent/Data Entry,Call Center Representative, Appointment Setter, Telemarketer, Recruiter Voicemail Servicing and Student Education Advisor

Reasons For Leaving: After 5 Years of being an employee I was still where I started, despite gaining more training and education over the years of time, there was no room for elevation within the company.

I started out working the college enrollment campaigns which included handling incoming calls from an autodialer that generated outbound calls. After presenting a script and offering rebuttals if needed. After succeeding I would begin entering data for the potential college student then forwarding their information to the school's enrollment department to be reviewed further.

I was later promoted to appointment setting and customer service roles. I'd take Incoming Calls from prospective clients or customers for various home improvement companies.

I'd also schedule their appointments while inserting data into the appointment wizard, doing data entry. I also handle incoming calls as a customer service representative handling issues with appointments, and orders. I also perform outgoing calls for sales purposes also to persuade callers into scheduling their appointments with clients they have inquired about. My talents also include exclusive customer service skills, my duties also include responding to lists of potential clients that have expressed interest through websites, emails, or direct mail coupons, etc.

My duties also included being able to process calls through an automated dialing system, forwarding calls and transferring calls as well as call conferencing connections, while responding with rebuttals and presenting scripts per-verbatim. I must maintain a certain amount of leads per hour and a “High-Quality Assurance Percentage” of a 98 percentile or more. It’s also my duty to toggle between different windows in order to complete the appointment setting process or research information within a caller's account.

I'd take Incoming Calls from customers, who clicked on an ad, or saw a commercial online that they were interested in pursuing or getting services for. I would secure the lead for the company they inquired about, or at times just handle customer service calls, I never knew what the calls would be like. Therefore, I had to be trained to handle all calls at any given moment

Experience: Isoftstone

Dates Of Employment: Jan 2014 - March 2019

(Ad Evaluator/ Transcribing /Voice Recognition Transcription)

Reasons For Leaving: Crowdsourcing, and Freelancing Job that is Optional Per Project Not A Permanent Hire.

The project involved listening to English audio recordings and typing out the speech of the speaker into the correct English text and punctuation. Other duties included analyzing search results for relevancy and quality. You will give feedback to ensure that internet search results are accurate, appropriate and comprehensive to the searcher’s intent based on the market you are located in the United States. As an Ad Evaluator, I had to be comfortable navigating websites, search engines, and know how to find things online in general. You are ideally up-to-date on news, current events and pop culture.

Experience:1 NW Contact LLC (Work at home)

Dates of employment: March 2011 – Nov 2011

(Work At Home) Independent Contractor- Out-Bound Surveyor/ Outbound Appointment Setting / Data Entry

Reasons For Leaving: This Job Was Under A Seasonal Contract Without Attempt To Hire.

I'd do Outbound Customer Service, assisting possible recruitment for Colleges and Universities, along with handling customer service needs for several home improvement companies, I would also schedule appointments the majority of the time.

Including doing interviews and pre-enrollment surveys for suitable students. While using a Self-generated calling system provided by the employer. Along with generating important information needed to complete the application process, I'd also forwarded calls that needed further assistance from schools and or Supervisors. This also included script reading that had lots of adjustments per verbatim every day while also using the company's Data Entry system and Auto dialing system to insert the caller's information.

Lowe's Home Improvement Store

Augusta, GA

Dates of employment: May 2008 – Dec 2009

Customer Service Agent/Special Order Sales Rep

Reason For Leaving: The store suffered a lot of theft, with copper being the main target, the store was behind and were only able to keep employees that were employed for at least 3 years or more, I was approved for unemployment until I gained employment again.

I'd have hands-on contact with customers face to face as well as on the phone. Making sure that they are satisfied with their prior or current purchases and or planned purchases I’d also help customers in the store, choose which products suit best for their needs. I'd also process (Special Order Sales). Located In the Flooring data entry system, which required a lot of math skills and special navigation skills throughout the system.

I’d call previous customers to greet them, make sure their installations went as planned, including processing credit card applications while being sure that I'm maintaining high-quality customer skills and an upbeat personality as well. Last but not least I always tried to be certain that all customers remember me in a great way and plans to always come back to the store! At Lowe's Home Improvement Store I was promoted to an SOS Sales Agent, I would engage with customers that seemed interested in products and later upsale those products. I'd also process those (Special Order Sales). Located In the Flooring data entry system, allowing me to gain incentives for the highest sales per month.

Dollar General,

Dates of employment: October 2007-April, 2008

Cashier/Customer Service Personnel Assistant Manager

Hephzibah GA

Reasons For Leaving: The Company closed for reconstruction, some employees were sent to other retail stores nearby, while others were under temporary layoffs.

I'd offer great customer service throughout the day while also keeping up with store appearance. While making sure that the store products are displayed in the correct way and areas for sales. This also included keeping up with money and product stock. I would also

make sure that no theft was not present during shifts by observing and watching the security cameras located near me. Then complete the process of a customer's purchases using the cash register and making sure our customers would leave happy.

Prepaid Legal Services

Dates of employment: June 2003 – May 2005

Independent Sales Associate And Telecommunications.

Pompano Beach, FL

Reasons For Leaving: This Independent Contractor Job, required out-of-pocket fees in order to maintain a title without reimbursement for commute and not accepting convicted felons as policyholders there was not enough income for me to thrive on, I later moved out of state.

I did clerical work submitting information forms from clients that requested legal help. I did filing and also processed sales for the insurance that was included with the services. This job also required that I did Outbound Sales with businesses that needed coverage as well. Also, had one on one contact with lawyers making sure to forward them the clients booking information that was given to me prior. I sold Legal “Insurance Coverage” help I went door to door as well as being at home doing outbound and inbound calling. In the past, for (Prepaid Legal Services) I've closed and processed sales for the possible insurance leads that were seemingly interested in that insurance.

This job also required that I did Outbound Sales with businesses that needed coverage also. Also so had one on one contact with lawyers making sure to forward them the clients booking information that they were given to me prior. I sold Legal “Insurance Coverage” help I went door to door as well as being at home doing outbound and inbound calling.

Anointed Hands Hair Salon: Secretary/Rep

Dates of employment: January 2002 – May 2004

Pompano Beach, FL

Reasons For Leaving: The Salon Owner Moved the business out of state.

A mixed job title handling multiple job duties. Which contained Bookkeeping taking calls for appointments that needed to be scheduled, and making sure that the dates posted whir open for the customer's planned appointment date. I did the filing of receipts for my manager from the previous appointments for the upcoming tax season.

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