Customer Service Representative
Resume:
ZEKILIYA C OLIVER
PROFILE
Customer Service Representative with over 6 years of experience in telephone customer service, including sales, customer care, and Verification associate. Familiar with major customer service software, conflict resolution, handling money and possess a positive attitude. Aiming to use my proven skills to effectively fill a role within the company.
CONTACT
**************@*****.*** Orangeburg, SC
EXPERIENCE
Well-Care Health Insurance Columbia, SC
Customer Services Representative 1
09/2017 -11/2020
•Handled basic customer insurance claims and transferred calls that required more focused assistance.
•Maintained a high rating for each metric that the company used to rate call associates.
•Helped to train new associates and developed training manuals for existing associates being introduced to new processes.
•Schedule maintenance calls for customer when they would call in with a technical issue.
Qualfon Orangeburg, SC
Customer Services Specialist
05/2015 – 08/2017
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Review insurance policy terms to determine whether a particular loss is covered by insurance.
•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Provided excellent customer service by help resolve issues with existing policies.
Rainbow Columbia, SC
Sales Associate
07/2013 – 05/2015
•Provided high-quality customer service to optimize customer purchasing and payment process.
•Initiated inventory control measures to sustain stock levels and helped to order new inventories.
•Educated customers on available product options to meet and exceed customer service experience.
SKILLS
•communication skills
•problem analysis and problem-solving
•flexibility
•adaptability
•initiative
•planning and
organizational skills
•stress tolerance
•conflict management
•customer service orientation
•reliability
EDUCATION
North High School
North, South Carolina
High School Diploma
2013
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