Customer Service Medical Assistant

Tamika L. Johnson

*** ********* **. ********, ******** 24401

Phone: 540-***-**** E-Mail: **********@*****.***

Objective

Seeking a position in phlebotomy or medical administrative office where I can utilize my proven skills.

Career Profile

* Proven Medical Assisting skills such as checking in patients, rooming patients, checking vitals, administering shots, entering patient information into computer, appointment making, and accepting co-pays. Also registered patients making sure all information is correct.

* Proven Phlebotomy skills in medical setting (Infants, children, adults, elderly).

* Received specimens in lab, spun specimens, resulted specimens, added and deleted tests.

* Maintained client database for medical supplies ordered.

* Proven administrative, secretarial and general office experience.

* Strong background in customer service and support. * Knowledge of computer programs: MS Word, MS Office, Excel, Access, QuickBooks, Peachtree, JD Edwards, and AS400.

* Outstanding typing skills (60+ words per minute).

* Efficient, organized and detail-oriented. Good natured; love to work with the public.

Summary of Qualifications

* CPR Certified

* Haemonetics Technician

* Performed EKGs and vitals on patients (adult and children) as needed.

* Provided medical support, roomed patients, entered patient information into computer, all in a medical environment.

* Collected specimens (urine, blood and cultures) from patients (adult and children) and entered information correctly into specified software.

* Provided administrative and secretarial support in various office environments.

* Utilized efficient and courteous customer service.

* Efficient in basic accounting and bookkeeping.

* Processed orders and prepared purchase orders.

* Entered and retrieved data.

* Maintained accurate, up-to-date, comprehensive and confidential files and records.

* Opened and routed mail to appropriate departments.

* Answered busy telephones, directed and routed calls, scheduled appointments.

Employment

* 2012-Present Phlebotomist/Trainer/Specimen Processor Augusta Health

* 2010-2012 Blood Collections Specialist I Virginia Blood Services

* 2008-2010 Chief Medical Assistant/Phlebotomist Blue Ridge Family Medicine

* 2006-2008 Expeditor The Bradford Company

Education

* American National University Harrisonburg, VA

Associates Degree – Medical Assisting

* American National University Harrisonburg, VA Graduated May 2009

Phlebotomy Certificate

* Dominion Business School Staunton, VA Graduated July 1996

Clerical Studies Certificate

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