Csr Service Delivery
Resume:
Tonya Reynolds
Calumet Park IL
******-*-*@***.***
Objective:
To obtain a professional position within the telecommunication industry that will enable me to contribute the knowledge of my studies and the skills of my work experience
Employment History
Teksystem / C-Spire Communications 03/14/2022-05/17/2022
LNP Provisioner
Manage day-to-day operational aspects of multiple simultaneous projects Submitted LRS/ CSR request to the loosing CLEC.
Intelliquent/DISYS 01/03/2019- 01/27/2019
LNP Provioner
• Processed initial order placement for the ordering of Carrier Identification Codes (CICs) route calls in the public switched telephone network
Global Capacity /GTT 05/08/2017-8/10/2018
Customer Project Manager
• Manage the installation of network design components through the interaction with vendors and Global Capacity’s internal departments to meet the customer’s requirements
• Effectively communicate and set expectations both internally and externally.
• Customer base is Enterprise Customers.
• Interface directly with vendor(s) to ensure timely and accurate completion of new installations including resolution of design issues and vendor delays.
• Processed Inter connects, DS0, GIGe DS1, Ethernet, P2P request.
• Develop a thorough understanding of the individual vendors’ processes and procedures.
• Report implementation activity status to the customer in an accurate and timely manner.
Insight Global /Inelliquient
LNP Service Delivery
• Submitted LRS/ CSR request to the loosing CLEC, created SOA/ NPAC subscriptions,
• Process orders for CSR /LNP request, Activation of numbers, creating concurrence, removing numbers from conflict per NPAC/ SOA
• Created and updated Billing using Prism
• Submitted LRS/ CSR for to the loosing carrier, created SOA/ NPAC subscriptions
• Updated CNAM for caller ID, created / updated Directory listing, worked with the DMS switch
• Created new and submitted request for Toll frees submitted TF Resporg to the loosing carriers to gain access.
First Communications 05/2008 – 01/2017
Service Delivery Provisioner
• Processed initial order placement for the ordering of a new PRI or Analog circuit, process move orders, and upgrade orders,
• Submitted LRS/ CSR request to the loosing CLEC, created SOA/ NPAC subscriptions, Processed active numbers in TN manager for the updating of CNAM for caller ID, T1 l
• Created new / update records for Directory listing, worked within the DMS switch to verify Caller ID and LRN corrections, created new Toll Free request and submitted request to the loosing carrier for the release of Toll frees,
• Processed new or updated 911 information in E911 data base,
• Created new customer per Teleflex for new accounts for billing purposes,
• Created tickets for disconnects circuits worked in Tribble which is a Queue for trouble tickets.
Level3 Communications 09/2001 to 11-2007
LNP Service Delivery Team Lead
• Process orders for CSR /LNP request, Activation of numbers, creating concurrence, removing numbers from conflict per NPAC/ SOA
• Created and updated Billing using Prism
• Submitted LRS/ CSR for to the loosing carrier, created SOA/ NPAC subscriptions
• Updated CNAM for caller ID, created / updated Directory listing, worked with the DMS switch
• Created new and submitted request for Toll frees submitted TF Resporg to the loosing carriers to gain access.
Education History
Lincoln Park HS 1984-1986
Wilber Wright College 1986
Professional Experience
ATT LEX,
Access ordering,
JIRA,
DMS Switch,
E911 Intrado data base,
NPAC/ SOA,
Teleflex,
DOE,
Tribble
CMD
Port PS
Contact this candidate