Production

Karla Randall

**** * ***** ***** *** **-F West Jordan, Utah. 84084

Career Summary:

Enthusiastic individual seeking a career in Customer Service, with 10+ years of experience in call center

settings and in person, solving customer issues and increasing over all customer loyalty. Familiarity with

support software to monitor the severity and propagation of customer issues. I am a very reliable person

and a fast learner as well as a team player. Recognized by management for being task focused and

completing workload in a timely manner. Dedicated to reaching and surpassing company goals and

objectives.

Skills:

Excellent Communication Team Player High Stress Environment

Complex Problem Solving Conflict Management Excellent Attendance

Social Perceptiveness Speaking Active Listening

Monitoring Skills Reading Comprehension Critical Thinking

Work Experience:

Homemaker, Randall Household, West Jordan, Utah. 14 years

« Knowledgeable in helping students with tasks associated with hygiene and general personal care.

« Keen ability to direct youth in keeping beds, clothing and living area neat and clean.

« Focused on providing a positive role model experience for students to follow and emulate

« Adept at documenting workload requirements in achieving point of service goals

« Maintained a log sheet in monitoring positive behavioral goals achieved by youth.

Intervened with youth with attention deficit disorder and used de-escalation skills to restore calm

Facilitated group interactions in planning activities and outings for a learning experience.

Food Preparer, Café Rio, Salt Lake City, Utah. 7 years

« Attend team meeting to discuss schedule and work assignments lead by manager

« Prepare self to maintain a clean and organized workstation

« Organizing product for preparation and delivery to assignment stores.

Bilingual Fraud/Application, American Express, Salt Lake City,Utah.5 years

* Process fraud applications

* Confirm investigate information

* Contact applicants

* Communicate with customers on application and assist with any questions and resolve any issues

Education & Training:

High School Diploma Eisenhower High School Rialto, California

Value to an Organization:

“Karla is an excellent employee. She knows how to build positive relationships with management and co-

workers. She is a team player and goes out of her way to assist whenever and wherever she is needed.

While employed at Café Rio, she exhibited a great work ethic and was always on time and ready to start

contributing. I highly recommend her to you.”

Patricia, Manager, Café Rio, Salt Lake City, Utah

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