Customer Service Representative

KIMBERLY MENA

*** ****** ** ****** ** ***** 332-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dependable and enthusiastic service representative who enjoys working in a customer-focused work environment, with a strong commitment to providing quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Skills

·Excellent organizational skills

·Strong verbal and written communication skills

·Excellent team player and community builder

·Composed, professional, personal demeanor

·Exceptional attention to detail

·Fluent in English & Spanish

Work Experience

Sprint Wireless Call Center 02/2018 to 12/2019

Sales Associate Miami, FL

·Maintain accurate and attractive merchandise display.

·Collected payments from customers.

·Process customer returns and manage all exchanges.

·Provided exceptional customer service to all patrons entering the establishment.

·Assisted staff with various tasks as needed, and provided Management with all requested products.

·Greeted all guest entering the establishment.

·Assist an average of 40 customers per day in finding or selecting items and also giving excellent recommendations for new products.

·Maintain accurate and attractive merchandise display.

·Process customer returns and manage all exchanges.

·Provided exceptional customer service to all patrons entering the establishment.

·Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Mundu Del Tennis 03/2016 to 04/2019

Sales Supervisor Miami, FL

·Greeted and assisted all customers entering the establishment.

·Ensured high levels of customer satisfaction through excellent customer service & product knowledge.

·Developed and maintained quality relationships with customers through follow-up practices and event invitations.

·Exceeded sales goals and expectations on various products by using up-selling techniques.

·Provided superior customer services and addressed all customer questions or concerns in a timely manner.

·Provided exceptional customer service and maintained a friendly and welcoming environment to customers

·Informed and demonstrated various products to customers showing them how to use each product while explaining different benefits they can achieve with the product.

·Inventoried, stored & priced all incoming items, and set up items on display to promote sales.

·Answered telephones, provided information to callers, took messages and transferred calls to appropriate party.

·Received payment by cash, check, credit cards, vouchers and automatic debits.

·Assisted an average of 23-30 customers per day in finding or selecting items and also giving excellent recommendations for new products.

·Maintain accurate and attractive merchandise display.

·Supervised & trained a team of 10 sales associates on various shifts.

·Provided exceptional customer service to all patrons entering the establishment.

Warehouse 3 years

Education

Vargas University Miami, FL

Medical Assistant Certificate 2019-2021

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