Customer Service Office Assistant
Resume:
Michelle Sheetz
Hanover, VA 23069
*********@*****.***
OBJECTIVE
To obtain a position that will utilize my skills, abilities and experience to contribute to the company’s success.
EXPERIENCE
M12 Solutions LLC - Office Manager
June 2019 - May 2021
Excellent customer service
Maintain and update customer database
Pool sales
Schedule and maintain pool installations/service
Apply for and submit county permit applications
Manage incoming and outgoing emails daily
Maintain general office duties
Cosmoprof - Sales Manager
June 2016 - March 2017
Assist customers by directing them to products, explaining product features, benefits and techniques to secure maximum sales
Record all sales in the Point of Sale system and handle all monetary transactions and exchanges accurately and effectively
Price merchandise, stock shelves, and pull merchandise from shelves or from stockroom to fill customer orders
Resolve customer service problems tactfully
Open and close store as required, complete daily reports and make bank deposits
Hire, train and manage sales associates
Nicholas Wyoming Valley Truck Sales, Inc. - Accounting and Office Assistant
August 2013 - August 2014
Prepare daily reports, deposits, postings, and reconcile and replenish cash box
Process repair orders and settle invoiced repair orders
Post invoices, prepare checks, reconcile statements, and receive payments from customers
Answer telephones, direct calls to proper staff, take and communicate messages and prepare outgoing mail
Perform all special assignments as directed by management and maintain positive working relationships with all dealership employees and customers
Commonwealth of PA/DEP - Clerk Typist II
March 1993 - November 1996
Greet visitors and provide excellent customer service
Answer and screen incoming phone calls
Open, stamp and sort mail
Type reports, memos, correspondence and input data
Run and maintain xerox machine
Prepare and send out information to the public
EDUCATION
Coughlin High School North Washington Street Wilkes Barre
September 1982 - June 1985
High School Diploma
Academy of Creative Hair (Jolie Beauty) Wilkes Barre
January 2005 - October 2005
Cosmetology License
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