Office Executive Front Desk
Resume:
CURRICULUM VITAE
Sector-**, Rohini, Delhi-110089
Mobile +91-989******* / 997*******
Email: *********@*****.***
OBJECTIVE
To be an expert in my area of work, with passion for challenges, innovation and working with people and communities. Possess a knack of applying analytical and problem-solving skills to meet clients’ varied demands within strict deadlines. Ensures timely completion of identified goals. PROFESSIONAL EXPERIENCE
Working as Front Desk Executive-cum-Admin Executive with St. Angels Senior Secondary School, Rohini, Delhi, from since March 2017. JOB PROFILE
Handling all inbound & outbound calls, resolving queries of parents and maintaining their records
Fixing Parents & Teachers appointment with Senior Management
Maintaining record of all incoming communications from Zone and CBSE and handing over the same to the concerned department
Attending walk-in parents and resolving their queries
Maintaining minutes register for the meetings Chaired by the Principal with Incharges / Senior Management
Handling admission process
Assisting in conducting interviews of school staff including training & induction
Checking and reverting of emails on behalf of Principal
Organizing events i.e. Annual Day Celebration, Teachers & Parents Orientation, PTMs, Sports Day, Workshops, etc
Maintaining attendance records of all staff, teachers & students and coordinating for alternate arrangement
Handling all portal related work including updation of Circulars / IOMs / Student’s Results / Student’s Feedbacks & Achievements / Student’s Attendance
NISHA KALSI
Worked as Office Executive with The Sovereign School, Sector-24, Rohini, Delhi, from November 2014 to April 2015.
JOB PROFILE
Handling all portal related work including updation of Circulars / IOMs / Student’s Results / Student’s Feedbacks & Achievements / Student’s Attendance
Attending walk-in parents/calls and resolving queries
Handling admission process
Handling recruitment process of school staff
Checking and reverting of emails on behalf of Principal
Organizing events i.e. Annual Day / Orientation / PTMs, etc
Collection of excursion amount
Maintaining attendance registers of all staff
Supervision of students at the time of disbursal
Worked with M/s Muthoot Finance Limited from July 11, 2005 to November 2, 2014. Appointed as Customer Care Executive in July 2005 and promoted as Customer Relation Officer in July 2006 and thereafter as Change Leader in August 2014 in Delhi West Regional Office, Rajouri Garden, Delhi.
JOB PROFILE
Provide training to new CCEs about communication skills required for selling the product and how to deal with the customers.
Responsible for rolling-out of initiatives across branches in the region for business enhancement.
Rigorous follow-up with the CCEs and the branch staff for target achievement and cross selling of various products.
Training all branch staff for taking new references from existing customers and utilizing the data base of existing customers for cross selling and creating new data with the help of marketing activities and references.
As facilitator deliver the message as per management instruction.
Organizing / providing regular training branch staff and regional team for Assisting in recruitment/building of Sales Team.
Check adherence of new processes and guide branches in case of deviations.
Responsible for preparing performance reports for submitting to Regional/ Corporate Office
Conduct performance review meetings at various platforms
Visit the cluster once in a week for random checking
Supervision of Customer Care Executives (CCEs) of all the 40 branches under West Delhi
Allotting targets to the CCEs on daily basis and motivating them to achieve the assigned targets
Conducting meetings for resolving the problems faced by CCEs
Taking initiatives in business promotion activities in co-ordination with Marketing Deptt.
QUALIFICATIONS
B.A. (Pass) from Delhi University
One Year Diploma in Computer Applications from F-Tech, Rohini PERSONAL DETAILS
Husband’s Name : Mr. Rajeev Kalsi
Date of Birth : August 14, 1986
Sex : Female
Marital Status : Married
Date:
Place: (Nisha Kalsi)
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