CURRICULUM VITAE

A-*/***, *nd Floor

Sector-**, Rohini, Delhi-110089

Mobile +91-989******* / 997*******

Email: adq86x@r.postjobfree.com

OBJECTIVE

To be an expert in my area of work, with passion for challenges, innovation and working with people and communities. Possess a knack of applying analytical and problem-solving skills to meet clients’ varied demands within strict deadlines. Ensures timely completion of identified goals. PROFESSIONAL EXPERIENCE

Working as Front Desk Executive-cum-Admin Executive with St. Angels Senior Secondary School, Rohini, Delhi, from since March 2017. JOB PROFILE

Handling all inbound & outbound calls, resolving queries of parents and maintaining their records

Fixing Parents & Teachers appointment with Senior Management

Maintaining record of all incoming communications from Zone and CBSE and handing over the same to the concerned department

Attending walk-in parents and resolving their queries

Maintaining minutes register for the meetings Chaired by the Principal with Incharges / Senior Management

Handling admission process

Assisting in conducting interviews of school staff including training & induction

Checking and reverting of emails on behalf of Principal

Organizing events i.e. Annual Day Celebration, Teachers & Parents Orientation, PTMs, Sports Day, Workshops, etc

Maintaining attendance records of all staff, teachers & students and coordinating for alternate arrangement

Handling all portal related work including updation of Circulars / IOMs / Student’s Results / Student’s Feedbacks & Achievements / Student’s Attendance

NISHA KALSI

Worked as Office Executive with The Sovereign School, Sector-24, Rohini, Delhi, from November 2014 to April 2015.

JOB PROFILE

Handling all portal related work including updation of Circulars / IOMs / Student’s Results / Student’s Feedbacks & Achievements / Student’s Attendance

Attending walk-in parents/calls and resolving queries

Handling admission process

Handling recruitment process of school staff

Checking and reverting of emails on behalf of Principal

Organizing events i.e. Annual Day / Orientation / PTMs, etc

Collection of excursion amount

Maintaining attendance registers of all staff

Supervision of students at the time of disbursal

Worked with M/s Muthoot Finance Limited from July 11, 2005 to November 2, 2014. Appointed as Customer Care Executive in July 2005 and promoted as Customer Relation Officer in July 2006 and thereafter as Change Leader in August 2014 in Delhi West Regional Office, Rajouri Garden, Delhi.

JOB PROFILE

Provide training to new CCEs about communication skills required for selling the product and how to deal with the customers.

Responsible for rolling-out of initiatives across branches in the region for business enhancement.

Rigorous follow-up with the CCEs and the branch staff for target achievement and cross selling of various products.

Training all branch staff for taking new references from existing customers and utilizing the data base of existing customers for cross selling and creating new data with the help of marketing activities and references.

As facilitator deliver the message as per management instruction.

Organizing / providing regular training branch staff and regional team for Assisting in recruitment/building of Sales Team.

Check adherence of new processes and guide branches in case of deviations.

Responsible for preparing performance reports for submitting to Regional/ Corporate Office

Conduct performance review meetings at various platforms

Visit the cluster once in a week for random checking

Supervision of Customer Care Executives (CCEs) of all the 40 branches under West Delhi

Allotting targets to the CCEs on daily basis and motivating them to achieve the assigned targets

Conducting meetings for resolving the problems faced by CCEs

Taking initiatives in business promotion activities in co-ordination with Marketing Deptt.

QUALIFICATIONS

B.A. (Pass) from Delhi University

One Year Diploma in Computer Applications from F-Tech, Rohini PERSONAL DETAILS

Husband’s Name : Mr. Rajeev Kalsi

Date of Birth : August 14, 1986

Sex : Female

Marital Status : Married

Date:

Place: (Nisha Kalsi)

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